Date taken missing on OneDrive for MP4 files

Question

Date taken missing on OneDrive for MP4 files

Anonymous

Hi

I'm experiencing some problems regarding the "Date taken" field on OneDrive for MP4-files. I uploaded 2 files (videos are created with different devices on different dates) and only for one of them OneDrive displays the "Date Taken" field. I already analyzed the metadata via Exiftool but it remains unclear to me what causes the missing "Date Taken" field.

Below you can find the Exiftool output for both files. Is there anything I'm missing?

Output of Exiftool for the file without the "Date Taken" field:
---- ExifTool ----

ExifTool Version Number : 12.92

---- System ----

File Name : VID20240828220802.mp4

Directory : .

File Size : 1795 kB

File Modification Date/Time : 2024:08:28 20:08:04+02:00

File Access Date/Time : 2024:08:28 22:34:24+02:00

File Creation Date/Time : 2024:08:28 20:08:04+02:00

File Permissions : -rw-rw-rw-

---- File ----

File Type : MP4

File Type Extension : mp4

MIME Type : video/mp4

---- QuickTime ----

Major Brand : MP4 v2 [ISO 14496-14]

Minor Version : 0.0.0

Compatible Brands : isom, mp42

Movie Header Version : 0

Create Date : 2024:08:28 20:08:04

Modify Date : 2024:08:28 20:08:04

Time Scale : 10000

Duration : 2.36 s

Preferred Rate : 1

Preferred Volume : 100.00%

Preview Time : 0 s

Preview Duration : 0 s

Poster Time : 0 s

Selection Time : 0 s

Selection Duration : 0 s

Current Time : 0 s

Next Track ID : 3

Media Data Size : 1791483

Media Data Offset : 3262

---- Keys ----

Android Version : 14

---- Track1 ----

Track Header Version : 0

Track Create Date : 2024:08:28 20:08:04

Track Modify Date : 2024:08:28 20:08:04

Track ID : 1

Track Duration : 2.36 s

Track Layer : 0

Track Volume : 100.00%

Balance : 0

Audio Format : mp4a

Audio Channels : 2

Audio Bits Per Sample : 16

Audio Sample Rate : 48000

---- Track2 ----

Matrix Structure : 1 0 0 0 1 0 0 0 1

Image Width : 1080

Image Height : 1440

Media Header Version : 0

Media Create Date : 2024:08:28 20:08:04

Media Modify Date : 2024:08:28 20:08:04

Media Time Scale : 90000

Media Duration : 2.35 s

Handler Type : Video Track

Handler Description : VideoHandle

Graphics Mode : srcCopy

Op Color : 0 0 0

Compressor ID : avc1

Source Image Width : 1080

Source Image Height : 1440

X Resolution : 72

Y Resolution : 72

Bit Depth : 24

Color Profiles : nclx

Color Primaries : BT.709

Transfer Characteristics : BT.709

Matrix Coefficients : BT.709

Video Full Range Flag : 0

Video Frame Rate : 29.843

---- Composite ----

Image Size : 1080x1440

Megapixels : 1.6

Avg Bitrate : 6.07 Mbps

Rotation : 0

Output of Exiftool for the file with the "Date Taken" field:

---- ExifTool ----

ExifTool Version Number : 12.92

---- System ----

File Name : VID_20180929_162857.mp4

Directory : .

File Size : 60 MB

File Modification Date/Time : 2018:09:29 14:31:03+02:00

File Access Date/Time : 2024:08:28 22:47:56+02:00

File Creation Date/Time : 2018:09:29 14:31:03+02:00

File Permissions : -rw-rw-rw-

---- File ----

File Type : MP4

File Type Extension : mp4

MIME Type : video/mp4

---- QuickTime ----

Major Brand : MP4 v2 [ISO 14496-14]

Minor Version : 0.0.0

Compatible Brands : isom, mp42

Movie Header Version : 0

Create Date : 2018:09:29 14:31:03

Modify Date : 2018:09:29 21:31:12

Time Scale : 90000

Duration : 0:02:05

Preferred Rate : 1

Preferred Volume : 100.00%

Preview Time : 0 s

Preview Duration : 0 s

Poster Time : 0 s

Selection Time : 0 s

Selection Duration : 0 s

Current Time : 0 s

Next Track ID : 3

Media Data Size : 59809778

Media Data Offset : 60939

---- Track1 ----

Track Header Version : 0

Track Create Date : 2018:09:29 21:31:12

Track Modify Date : 2018:09:29 21:31:12

Track ID : 1

Track Duration : 0:02:04

Track Layer : 0

Track Volume : 0.00%

Image Width : 1920

Image Height : 1080

Compressor ID : avc1

Source Image Width : 1920

Source Image Height : 1080

X Resolution : 72

Y Resolution : 72

Bit Depth : 24

Video Frame Rate : 30

Graphics Mode : srcCopy

Op Color : 0 0 0

---- Track2 ----

Matrix Structure : 1 0 0 0 1 0 0 0 1

Media Header Version : 0

Media Create Date : 2018:09:29 21:31:12

Media Modify Date : 2018:09:29 21:31:12

Media Time Scale : 44100

Media Duration : 0:02:05

Media Language Code : eng

Handler Type : Audio Track

Handler Description : ISO Media file produced by Google Inc. Created on: 09/29/2018.

Audio Format : mp4a

Audio Channels : 2

Audio Bits Per Sample : 16

Audio Sample Rate : 44100

Balance : 0

---- Composite ----

Image Size : 1920x1080

Megapixels : 2.1

Avg Bitrate : 3.83 Mbps

Rotation : 0

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7 answers

Answer 1

Dear Jasper De Coninck，

Thank you for sharing with us the result after your retry, but your shooting date is still not displayed.

We see that you have tried to contact the OneDrive team. Thank you for your understanding. After you contact, you may need to wait for the OneDrive team to detect and troubleshoot, and then help you respond by email or other forms. You can try to wait for the corresponding reply and query the detection information under the account.

If you have any updates, you can also reply to us.

Best Regards, Zenobia.Z | Microsoft Community Support Specialist

Answer 2

Dear Zenobia.Z

Thank you for the information.

With exiftool I verified the existence of the tag. I also didn't adjust them, so it is unclear to me what is going wrong.

Re-uploading the file also didn't solve the problem. I made sure to download the original file from my smartphone in order to test this.

Thank you for the link, I'm now in contact with the support team.

Best regards

Jasper

Answer 3

Dear Jasper De Coninck，

We have received the information you shared with us and the results of your retest and confirmation. We see that the metadata detected by the recreated video information you said also shows that your creation and shooting dates are consistent.

Regarding the fact that the shooting date is not displayed in OneDrive and how to detect the field information of the original data, we need to explain to you:

The "shooting date" field on OneDrive usually relies on specific metadata tags in the MP4 file, such as CreateDate or MediaCreateDate. If these tags are missing or set incorrectly, OneDrive may not display the "shooting date" field correctly.

Because different devices and software versions and different video processing programs may cause OneDrive to process metadata differently. If OneDrive cannot detect the field information of the data normally during the processing process, the shooting date may not be displayed.

At the same time, we have also conducted inquiries and confirmations. Some users said that OneDrive videos uploaded through other devices will not display the shooting date. This is related to OneDrive detecting video information and server display, and a program detection error occurs.

You can try to re-upload your video to OneDrive to see if it can help you find and display the date successfully.

In order to confirm OneDrive's detection information for video data in detail, if possible, we also recommend that you send an email to the OneDrive technical support team through the following link for feedback. The OneDrive team helps you with detection and function repair information under your account.

https://onedrive.live.com/?action=feedback****

When sending an email, you need to make sure you visit OneDrive.live.com using your browser, click on the link, and it will automatically bounce back from the OneDrive web version and allow you to send the email. Best Regards,Zenobia.Z | Microsoft Community Support Specialist

Answer 4

Dear Zenobia.Z

Thank you for your reply.

The MP4 file from 28/08/2024 was created with my phone (Oneplus 9) and was automatically uploaded to OneDrive via the built-in back-up function of OneDrive. So, if the metadata was adjusted then this is done by OneDrive itself.

However, I'm quite sure the metadata is untouched. I verified the original file's metadata on my phone and observed the same behavior of identical creation and modification dates. I also created a new video and again the creation and modification dates are identical.

What field of the metadata is used by OneDrive to populate the "Date Taken" field? Are there any scenarios that could cause this metadata field not to be read?

If you prefer, I can send you the newly created file so you can experiment.

Best regards

Jasper

Answer 5

Dear Jasper De Coninck，

Welcome to the Microsoft Community.

We understand that your MP4 file does not display the shooting date in OneDrive.

We received the file detection information you shared with us. We checked and compared it. We saw that in the screenshots you detected and shared with us:

The file modification time and file creation time displayed in the source file information in the Exiftool output are in the same period, and the file modification time and file creation time displayed in the screenshot showing the shooting date you shared with us are also the same.

Need to confirm with you:

How was your MP4 shot or created?

Usually there will be a certain time difference between your creation and modification time, but since the detection data of your source files show consistent information, we are worried that the metadata shooting time of some MP4 files is overwritten during the creation process, which makes it impossible to detect and display your time normally.

In order to check whether the information of your original data is normal, we suggest that you try:

Query and detect the original data information of other MP4 files and compare them to see if the file modification time and file creation time are still consistent?

At the same time, can you confirm whether the time displayed in OneDrive is the same after uploading and comparing, or is there still a problem of file modification time and file creation time being consistent?

You can try the operation, which will also help us further confirm the problem information.

If there are any updates or questions, you can reply to us, and we will further help you confirm the cause of the problem. Best Regards,Zenobia.Z | Microsoft Community Support Specialist

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Date taken missing on OneDrive for MP4 files

7 answers