Need to change date of birth

Hi there,

To change the date of birth on your Microsoft account, follow these steps:

1. Sign in to your Microsoft account at account.microsoft.com.
2. Go to Your info.
3. Click on Edit date of birth.
4. Verify your identity if prompted.
5. Update the birthdate to the correct one and save the changes.

Hope that helps!

Dear GMCC_1910,

Thank you for your reply and patience in troubleshooting.   Due to the different information entered, the support staff may be reached differently, we suggest you try entering the information below:1. Visit this website: Contact - Microsoft Support2. Enter your question in the search box there. For example, subscription/tax invoice/refund etc.3. Now click on Get Help and select Contact Support below.4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other Products.5. On the Category tab, select Manage Subscriptions or Other Alternative.--------6. Go to Confirmation.7. You can now select the option to chat with a support specialist on your web browser.Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. In this way, they will be able to contact you and help you with your problem.

Looking forward to your updates.

Best wishes Isabella-MSFT | Microsoft Community Support Specialist

Cannot do that, which is why I am here. DOB fields are greyed out when trying to edit them.

I cannot change it this way as you will see from the case history (number provided in original post). I had already been dealing with a support person who foisted me onto this method of getting help. Basically, it felt they it was too hard for them to sort out, so they sent me here. So, your second method to resolve the issue I have already been through with no results because the person couldn't help.
All i want to do is buy office 365, but the age restriction is prohibiting me from doing so. We are a club not an individual, so the age field is pointless hence why somebody set it to something pointless a few years ago.

Dear GMCC_1910,

Welcome to the Microsoft Community.   Based on the information you have shared, I understand that you want to change your age information in your Microsoft account and I understand your feelings.You can change your birthday age in your personal information section after logging into your account by clicking the link below:  Microsoft account | Your profileIf you can't change your age in the above way, since it involves your account and other personal information, in order to prevent your information from being disclosed in the public community, we suggest you to contact the online support staff to help you to change it:1. Go to this website: Contact - Microsoft Support2. Enter your question in the search box there. For example, subscription/change profile/refund, etc.3. Now click on Get Help and select Contact Support below.4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other Products.5. On the Category tab, select Manage Subscriptions or Other Alternative.6. Go to Confirmation.7. You can now select the option to chat with a support specialist on your web browser.Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. This way, they can reach out to you and help you with your problem.I hope this helps and look forward to your updates and feedback.Wish you all the best.

Best wishes 

Isabella-MSFT | Microsoft Community Support Specialist