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Cannot access in order to add a domain to Microsoft 365

Anonymous
2024-08-10T19:31:29+00:00

I'm trying to created an admin account in order to add a domain to Microsoft 365. This is a new account.

  1. I created an account (using our business address for the email address).
  2. I then try to log in at https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client\_id
  3. It asks for my account name and password which it accepts.
  4. Then it says : Switch to an account that has permission
    Your account doesn't have permission to view or manage this page
    Login is not supported for consumer users without business presence.
Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-08-11T16:08:54+00:00

    Dear a.willy

    Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

    First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, as your problem is related to the administrator account, due to the lack of relevant permissions and tools in our forum, in order to better help you and not waste any more time, it is recommended that you contact our 365 support team directly by phone and they will provide you with further assistance. For details, see these official documents: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

    Note: Please note that you need to call the hotline on weekdays (9am to 5pm, Monday to Friday) and sincerely apologize and thank you again!

    During the phone call, press "1" as the business email user, and then press "1" again for technical support. You may be asked to provide some information for verification, such as account or subscription information, organization details, phone number.

    Here are other global support phone numbers: Global Customer Service phone numbers - Microsoft Support

    Note: The Microsoft Commercial or Technical Support Engineer may collect alternate email address information to help with the verification process.

    Thank you in advance for your understanding. Your patience and cooperation will be highly appreciated. I hope for all the best!

    Sincerely

    Kerry Chen | Community Moderator

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