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Can't Switch my License from Office LTSC to Office 365

Anonymous
2024-08-19T00:58:59+00:00

Hallo

I currently have a Microsoft Office 365 subscription and I can't switch license from Office 2021 LTSC to my license. I click switch license and got nothing happend even tho I can login... I already try to complete uninstall and reinstallation of office 365 from both online and offline version, but the problem is still presist.

Could you help me how to switch the license?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2024-08-19T08:20:02+00:00

    Hello,Ryan Wijaya

    Welcome to the Microsoft community!

    I have realized that you are unable to switch my License from Office LTSC to Office 365.

    Before that, I would like to ask you for some information to better address your question.

    I would like to confirm that what's the version of your Office and which Windows system you are current installed?

    Click on the Windows icon and open Settings>Applications>Installed Apps, find your Office product whether is is Microsoft 365 Or Office 2021 LTSC.

    If it is LTSC, I suggest you Uninstall Office residual files manually.

    Manually uninstall Office - Microsoft Support

    This method can effectively delete locally stored Office data files, but the operation is more complicated.

    IMPORTANT: Before you start, you need to know removing Office manually is a long, complex process and might require that you reinstall the operating system if certain steps are done incorrectly.

    If you haven't already tried uninstalling Office using the uninstall support tool following the steps in the "Option 2" section under the "Click-to-Run or MSI" tab in Uninstall Office from a PC, we recommend trying that first.

    And then reinstall your Microsoft 365.

    This is due to the fact that a file called OSPP in the Office folder of your computer has been written to the Office 2021LTSC license, which you need to remove manually.

    Delete the wrong Office license

    Sign out your Microsoft account at first

    To delete and reactivate the wrong Office license, follow these steps: Type "CMD" in the "Search box" next to the Windows icon on your computer screen.

    In the results, find "Command Prompt", right-click and select "Run as administrator".

    1. First of all,

    Enter the cd C:\Program Files\Microsoft Office\Office16

    If you receive a message in the wrong path,

    Please enter the cd C:\Program Files (x86)\Microsoft Office\Office16

    1. Enter the command (note the space after .vbs and enter the command in English). .vbs (space)/dstatus

    cscript ospp.vbs /dstatus

    Here is the result

    1. Enter the following command to remove the last 5 digit key:

    cscript ospp.vbs /unpkey: (the last five digits of the key that came out) [e.g. cscript ospp.vbs / unpkey:XXXXX]

    Here is the result

    4.Open your Office software and sign in to your account

     Feel free to post back if you need further assistance. 

    Thank you for your understanding and patience and I look forward to hearing from you.

    Ryan - MSFT | Microsoft Community Support Specialist

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