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Why can't I login when trying to download Mendeley Cite for Word?

Anonymous
2024-10-09T11:01:02+00:00

The following error keeps appearing: Request Id: e5ad2567-0ee3-4e30-a62c-41aa073ba700 Correlation Id: 2f07853e-6a1d-4454-802c-8cac9ca4f90c Timestamp: 2024-10-09T10:54:45Z Message: AADSTS50011: The redirect URI 'https://omexexternal-prod.northeurope.cloudapp.azure.com/landing' specified in the request does not match the redirect URIs configured for the application '3f520182-023f-4483-8cc1-acb6b6c64280'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this.

I recently changed my account from a personal account to a student account - all my apps appear to be working with the new student account, and I can log in with my student email address, except when I try to install Mendeley cite for Word.

Microsoft 365 and Office | Word | For education | MacOS

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  1. Bob Jones AKA CyberTaz MVP 435K Reputation points
    2024-10-09T15:13:58+00:00

    You'll need to contact Mendeley Support. The developer is the best resource when problems arise with their products.

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