Subscribe cost management to email not working

Question

Subscribe cost management to email not working

lilian kotvan 30

Hi, I scheduled a subscription to send cost analysis monthly to 3 emails (shared view).

The frequency is "every month after invoice finalize", so at day 6 we should get the email notification.

Yesterday I got the email notification but the other 2 people didn't. They looked on the junk folder and it is not there. Also, I checked the email twice.

I tried to hit the button "send now" , but didn't work, even for me (waited 2 hours)...

Also I remade the job, but the error remains.

Can you help me?

Thanks in advance.

lilian kotvan 30 Reputation points

2023-03-07T13:30:29.7333333+00:00
Prrudram-MSFT 28,281 Reputation points Microsoft Employee Moderator

2023-03-11T15:06:13.4233333+00:00

@lilian kotvan

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lilian kotvan 30 Reputation points

2023-03-07T13:30:29.7333333+00:00
Prrudram-MSFT 28,281 Reputation points Microsoft Employee Moderator

2023-03-11T15:06:13.4233333+00:00

@lilian kotvan

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

Answer 1

Prrudram-MSFT 28,281 Microsoft Employee Moderator

Hi @lilian kotvan

I have tested it with a couple of emails, mine and the other is of a colleague. Both of us got the email within 10 mins. It doesn't appear to be a problem with the azure side. Both scheduled and send now work for us. The sender of the email is "microsoft-noreply@microsoft.com"

To further debug this issue, you can check on the following 2 points

Verify email addresses: Double-check that the email addresses for the affected users are correct and that they are added to the subscription with the appropriate role.
Verify billing permissions: Verify that the affected users have the necessary billing permissions to receive cost analysis emails. They need to be assigned the Reader role for the billing account and the Reader or Contributor role for the subscription.

Also, they can verify that there are no inbox rules that delete those emails or move them to a side folder.
Hope this helps! Let me know the progress.

If this does answer your question, please accept answer and give a thumbs up as a token of appreciation.

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lilian kotvan 30 Reputation points

2023-03-09T12:28:10.41+00:00

Hi @Prrudram-MSFT , thanks for your answer.

I finally received the email after 4 hours. Actually I received a duplicate because I ordered twice. My colleague received just one of them.

The permissions are ok.

I think maybe it was some kind of problem whithin a specific region, and now we'll wait for the next scheduled email (april).
Prrudram-MSFT 28,281 Reputation points Microsoft Employee Moderator

2023-03-09T12:59:33.7266667+00:00

Hi lilian kotvan

Thanks for the update. You can test with send now and see if the delay is just one time or it is always there. Like you said, it could be one time issue or something on the email server side.

Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.
lilian kotvan 30 Reputation points

2023-03-14T13:58:31.6666667+00:00

Hi,

I just tried again and it tooks like 20 min to receive the email, so I think it was just some sort of delay on my region. Thanks for the help!

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Subscribe cost management to email not working

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