Need a copy of ACH instructions on bank letterhead

Hi George, as per Cherry. This is what I found:

An ACH authorization form is a customer's consent for a business to collect future payments. It should include the following information: Permission for future debits, The amount and frequency of debits, The banking details to collect, and A notice period for revoking authorization. 

You can request an ACH authorization form from your bank or financial institution, or download a template from the internet. It's important to use an up-to-date and regulation-compliant form. 

When an ACH agreement is created, the payee must provide a copy to the payor. The payee must also keep a record of the agreement for two years after the authorization is revoked or terminated. The payee must also notify the payor if there is a change to the payment frequency or amount. To process an ACH payment, you'll need the following information:

• The name of the financial institution receiving the funds
• The type of account at that bank
• The ABA routing number of the financial institution
• The recipient's account number

Hi, George Meekins

Welcome to the Microsoft community.

I am aware of the present situation is that you need a copy of ACH instructions on bank letterhead to process payments.

Based on your description, your reference to ACH instructions and bank letterhead appears to be a bank-related matter and seems to require you to contact your bank directly for confirmation. If your issue is trying to cancel your Office subscription and get a refund, I would like to clarify that there are two privacy guidelines restrict community support for now:

1. Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
2. Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.Here are some steps that you can follow: 

Contact Microsoft Support:

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser. 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post back if you need further assistance.  Thank you for your understanding and patience and I look forward to hearing from you.

Cherry.Z - MSFT | Microsoft Community Support Specialist