microsoft wants to verify me but i do not get the email

I GIVE UP THEY SEND A VERIFCATION CODE TO AN NAIL ADDRESS I HAVENT USED IN YEARS NO ONE TO TAK OR SEND REQUEST TO IF THIS KEEPS UP I WIL DUMP MY PCS(4) AND SWITCH TO APPLE I AM DISCUSTED

in my two step verification this has my email listed incorrect. there is no au on the end so every time i am suppose to recieve a code it goes to an email address that is same as mine but with au on the end so i cant verify or recieve the code. how do i sort this

I am having the same issue. Only option is e-mail address. I click on it and it asks me for the code sent in the email but no e-mail shows up. I have checked spam and all folders nothing. I have logged out of the e-mail and back on, nothing. I need to get the bit locker recovery key for the laptop that shows up on the device list.

Hello Shanemoodley,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well.

Sorry for this inconvenience. Have you tried using a different browser to check if you will receive code?

Have you tried using another verification method connected to your account?

"If yes, check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com? If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

To get your verification code:

1. Using a browser in privacy mode, sign in with the first account. This lets you stay signed in to both accounts at the same time.
2. When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window.
3. Open a new window in privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. If you're using a different browser, check that browser's help for info about privacy mode.
4. In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. Copy or write down the verification code from the message.
5. Return to the window that is asking you for the verification code. Enter the code and follow the instructions".

The information above were obtained from Microsoft support article: https://support.microsoft.com/help/409090c4-92b5-42b9-8ae6-bcc97e62fc48

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards

Hi Raymond

Thank you for your prompt response.

The issue is simply that the alternative format to receive the code is a phone number ending with 81 - i do not have such a phone number.

I am also automatically signed in but i keep receiving messages to authenticate my account - as soon as i try to, i do not get the code - no email from microsoft at all.

I don't have any other email address...

Sorry if i am not being totally clear - i just think that this account is hacked.