Share via

My Microsoft Forms survey responses indicate anonymous under email and blank under name.

Anonymous
2024-10-30T20:40:23+00:00

I set up the survey for only those in the organization to respond, and I had the "record name' box checked. Only ID numbers were assigned to each person submitting their survey. I need the name or email addresses for my survey. I have 2 batches of respondents on separate dates, and all read anonymous.

I tested a copied survey and sent to see if it recorded, and it did.....same settings. For whatever reason, the main survey sent out twice, is not capturing name/ email, only an assigned ID number.

There should be a linked email or name associated with each ID number. How would I access that information?

Microsoft 365 and Office | Install, redeem, activate | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-10-31T06:47:08+00:00

    Dear Deidra Staten,

    Thank you for reaching out to us about the issue you're experiencing with your Microsoft Forms survey responses. I apologize for the inconvenience this has caused, and I'm here to help you resolve the problem.

    To troubleshoot this issue, I would like to suggest the following steps:

    1. Double-check permission settings and test again: Please review the permission settings for the survey and ensure that they are set to record the respondent's name and email address. After verifying the settings, try submitting a test response yourself to see if it records your name and email address correctly. Sometimes, altering permissions can impact how responses are recorded, so this test will help us determine if the issue is resolved.

    **2. Use the copied survey as a backup plan:**If the test response still doesn't record your name and email address, it's possible that the original form is broken. In this case, I recommend using the copied survey to continue collecting responses. However, if the test response does work, it's possible that the issue was caused by a previous permission change, which may have been set to "anyone can respond" instead of "only people in my organization." To avoid similar issues in the future, please be cautious when adjusting permission settings.

    3. Check audit logs for previous responses: If you need to identify who submitted the previous responses, you can try checking the audit logs from the admin side. However, please note that if the issue was caused by a permission change and the users didn't log in to submit their answers, the audit log may not record the names, but instead show "anonymous" for those responses.

    If you're still unsure about the reliability of the original form, I recommend using the copied survey to ensure that you collect accurate and complete responses moving forward.

    Please let me know if you have any further questions or concerns.

    Best regards,

    Sophia

    Was this answer helpful?

    0 comments