Server 2022 powercfg /requests hangs

Jeff Drew 10

I have a new build of server 2022. I am also using Crashplan Pro and it calls powercfg /requests. That call results in powercfg tying up one logical processor 100%. When I try the same command as Administrator from the command prompt it also hangs. powercfg /systempowerreport results in unexpected error (0x2) The system cannot find the file specified. energy report produces the following:

Analysis Results

Errors

Power Policy:Sleep timeout is disabled (Plugged In)

The computer is not configured to automatically sleep after a period of inactivity.

Power Policy:Disk idle is disabled (Plugged In)

The disk is not configured to turn off after a period of disk inactivity.

System Availability Requests:System Required Request

A kernel component has made a request to prevent the system from automatically entering sleep.

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_1B6F&DEV_7052
Host Controller Location	PCI bus 5, device 0, function 0
Device ID	USB\VID_1058&PID_1021
Port Path	1

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_1022&DEV_7812
Host Controller Location	PCI bus 0, device 16, function 0
Device ID	USB\VID_046A&PID_0023
Port Path	3,1

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_1022&DEV_7812
Host Controller Location	PCI bus 0, device 16, function 0
Device ID	USB\VID_046D&PID_C512
Port Path	3,2

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_1022&DEV_7812
Host Controller Location	PCI bus 0, device 16, function 0
Device ID	USB\VID_0557&PID_8021
Port Path	3

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_1B6F&DEV_7052
Host Controller Location	PCI bus 5, device 0, function 0
Device ID	USB\VID_152D&PID_0578
Port Path	6

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1022&DEV_7808
Host Controller Location	PCI bus 0, device 19, function 2
Device ID	USB\VID_1022&PID_7808
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1022&DEV_7809
Host Controller Location	PCI bus 0, device 20, function 5
Device ID	USB\VID_1022&PID_7809
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1022&DEV_7807
Host Controller Location	PCI bus 0, device 19, function 0
Device ID	USB\VID_1022&PID_7807
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1022&DEV_7808
Host Controller Location	PCI bus 0, device 18, function 2
Device ID	USB\VID_1022&PID_7808
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_1022&DEV_7807
Host Controller Location	PCI bus 0, device 18, function 0
Device ID	USB\VID_1022&PID_7807
Port Path

CPU Utilization:Processor utilization is high

The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%)	100.00

Also powercfg /systempowerreport returns an unexpected error (0x2) the system cannot find the file specified.

I found one other person having trouble with powercfg /requests on another forum. he is also running Server 2022 and Crashplan. I have tried safe boot and get the same thing. Any ideas?

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2023-03-13T20:32:33.5366667+00:00

Are using HDD or SSD hard disk?

Have you tried running sfc and DISM command?
Jeff Drew 10 Reputation points

2023-03-14T16:51:21+00:00

I am using an SSD for the OS and have a 3 disk ReFS Storage space for the bulk of the data storage. In addition 2 NTFS 4TB drives for File history and client backup. I have run SFC and DISM without issues.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2023-03-14T21:27:30.5766667+00:00

Try disable some of Windows Server services and see if the problem persists?

Do you have access to a Windows 10 or Windows 11 device?

2 answers

Limitless Technology 44,766 Reputation points

2023-03-14T14:27:26.6133333+00:00

Hello there,

Please reset the power plans using Command Prompt (admin):

a: Press Windows key + X.

b: Then click Command Prompt(Admin)

c: Then type the following command and hit enter.

powercfg -restoredefaultschemes

Check Diagnostic Policy Service Status

Press the Windows Key + R and type in services.msc.

Scroll down to Diagnostic Policy Service Status and verify the Status is Running.

Hope this resolves your Query !!

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Jeff Drew 10 Reputation points

2023-03-14T16:53:13.76+00:00

I tried the restoredefaultschemes option, but that hasn't fixed it. Diagnostic Policy service is running.

Jeff Drew 10 Reputation points

2023-04-03T06:44:57.29+00:00

That didn't solve it but a KB patch did. There was an issue with Server 2022 and Powercfg.
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Jeff Drew 10 Reputation points

2023-04-03T06:47:31.68+00:00

KB5023705 solved the problem. I don't see powercfg specifically mentioned, but something in this patch fixed the problem
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