cant use Mendeley plugin, this error comes up, Mendeley Cite Add-in Information Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins.

Hi Leila Pooriakia,

As per the description, it looks like you're encountering an add-in installation block with error message saying "Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins". If so, this error typically occurs when users try to download add-ins from the Office Store while the organization's Microsoft 365 settings prevent the installation and execution of Office Store add-ins for end users.

To resolve this issue, please follow the below steps:

1. Contact Your IT Administrator: Since this is a configuration set by your organization, the best action is to contact your IT administrator. They are the only ones that control and be able to switch the settings to allow the installation and execution of the Mendeley Cite add-in.
2. Adjust in Admin Center Settings: You can share this official article for admins so they can understand quickly: Manage add-ins in the admin center - Microsoft 365 admin | Microsoft Learn
   • Go to the Microsoft Admin Center.
   • Navigate to Settings > Services & add-ins.
   • Select User owned apps and services.
   • Ensure that the option to let users access the Office Store is enabled.

As your thread post in For Education category, I suppose you are having a Microsoft 365 education account, and so, to contact the school IT department and Microsoft admin permission to turn on the above setting, usually you can find on school portal site. See: How do I find my Microsoft 365 admin? - Microsoft Support

Please correct me if I made any misunderstanding or if there have anything else I can do for you.

Your patience is highly appreciated. Hope you a nice day and stay safe!

Best Regards,

Mia