SSPR_0011: Your organisation hasn’t set up a password reset policy

Question

SSPR_0011: Your organisation hasn’t set up a password reset policy

Andrew Jones 5

I am having trouble accessing my email account.

I am the only user for my organisation (small business) - I got kicked out of the account and when I go to log back in, I get sent to the azure authenticator as usual - but this time it wants my password. The one my system prompts doesn't work, so I need to reset it. All pretty normal up until this bit:

However, when I go to reset the password, I get this message:
"SSPR_0011: Your organisation hasn’t set up a password reset policy.'"

I don't know who else could be the administrator other than me - but I don't know how to fix this.

Can anyone suggest how I identify the admin? When it says the message has been sent to the admin, it goes to the never never - I have no idea what to do.

Any help greatly appreciated.

Cheers,

AJ

Faery Fu-MSFT 19,891 Reputation points Moderator

2023-03-01T04:11:22.0933333+00:00

Hi @Andrew Jones ,

From your description, seems that it is more related to Azure AD, please kindly understand that here we mainly focus on general issues about Outlook desktop client and know little about Azure AD. To better solve your issue, I will add the tag “Azure Active Directory”.

Thanks for your understanding and hope your issue will be resolved soon.
Andrew Jones 5 Reputation points

2023-03-16T05:48:30.6933333+00:00

to add to this - here is the first part of the message:

Get back into your account

We're sorry

You can't reset your own password because password reset isn’t set up properly for your organisation.

You must contact your administrator to both reset your password and check your organisation’s setup.
Stuart Somerville 5 Reputation points

2024-02-14T01:27:00.59+00:00

I need help with this same issue? Who can I contact?
Guy Spindler 0 Reputation points

2025-03-15T00:41:10.57+00:00

I need help with this same issue? Who can I contact?

2 answers

Your answer

Faery Fu-MSFT 19,891 Reputation points Moderator

2023-03-01T04:11:22.0933333+00:00

Hi @Andrew Jones ,

From your description, seems that it is more related to Azure AD, please kindly understand that here we mainly focus on general issues about Outlook desktop client and know little about Azure AD. To better solve your issue, I will add the tag “Azure Active Directory”.

Thanks for your understanding and hope your issue will be resolved soon.
Andrew Jones 5 Reputation points

2023-03-16T05:48:30.6933333+00:00

to add to this - here is the first part of the message:

Get back into your account

We're sorry

You can't reset your own password because password reset isn’t set up properly for your organisation.

You must contact your administrator to both reset your password and check your organisation’s setup.
Stuart Somerville 5 Reputation points

2024-02-14T01:27:00.59+00:00

I need help with this same issue? Who can I contact?
Guy Spindler 0 Reputation points

2025-03-15T00:41:10.57+00:00

I need help with this same issue? Who can I contact?

Answer 1

Tengo este problema

Lo sentimos!

No puede restablecer su propia contraseña porque su organización no ha configurado correctamente el restablecimiento de contraseña.

Póngase en contacto con su administrador para que restablezca su contraseña y compruebe la configuración de su organización.

SSPR_0011: Su organización no ha configurado ninguna directiva de restablecimiento de contraseña.
Si es administrador, encontrará más información en Cómo implementar correctamente el lanzamiento del restablecimiento de contraseña de autoservicio. Si no es administrador, puede proporcionarle esta información a su administrador.

Answer 2

Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,546 Moderator

Hello Andrew, if you're the only admin for your Azure AD tenant and are locked from accessing any resource you will need to create a support request or call one of our Business Global Customer Service phone numbers. Once a support case is created you can request it to be assigned to Alfredo Revilla, that's me :)

Let us know if you need additional assistance. If the answer was helpful, please accept it so that others can find a solution.

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SSPR_0011: Your organisation hasn’t set up a password reset policy

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