Run the OneDrive troubleshooter

Hi, AnnLepp

Welcome to the Microsoft community.

Based on your description, we understand that you are experiencing problems with OneDrive.

You mentioned that images cannot be downloaded from your phone. In order to provide you with more accurate assistance, we need to confirm the following information with you:

• Is there any error message when you can't download? Is the problem only on the iPhone and is it the same problem on Windows devices?
• Is there a problem with a specific photo or with all photos? Is the current network environment stable?

Before knowing this information, you can refer to the steps in Manually upload files or photos to OneDrive in iOS - Microsoft Support.

Use the OneDrive app to upload photos and videos from your device, create new folders, and move photos and videos from one OneDrive folder to another. 

If you want to have your device's camera roll upload to OneDrive automatically, read how to Automatically save photos and videos from OneDrive on iOS.

Meanwhile, for OneDrive troubleshooting steps on iOS devices, you can click here for reference: Troubleshoot OneDrive for iOS app problems - Microsoft Support

Please understand that our initial response may not always resolve your issue immediately. However, with the help and more detailed information you subsequently provide, we can work together to find a solution.

Thank you for your understanding and patience and we are looking forward to hearing from you.

Sincerely，

Cherry.Z - MSFT | Microsoft Community Support Specialist

Hi, RJ Falsetti

Based on your description, it looks like you are experiencing backup issues. Despite having plenty of storage space, when trying to back up installed apps, a “partial backup” error occurs.

Given this situation, it appears to be an issue with storage space under the OneDrive account. In order for you to use the service you need to have, I recommend that you report this issue to the OneDrive team for immediate assistance and request that they verify and update the storage space data for you.

Click the following link to email OneDrive support:

https://go.microsoft.com/fwlink/p/?LinkId=528676

Note: Before clicking on the link, you will need to visit onedrive.live.com with your browser and sign in with your Microsoft account, then clicking on the link will automatically redirect you to the OneDrive webpage to send an email.

I hope this helps and please feel free to contact me if you have any issues with this process.

Best regards

Cherry.Z - MSFT | Microsoft Community Support Specialist

my issue relates to the inability to do a full backup of the Apps i have installed, i get a

'partially backup" error. i am using just over 7Gb of my 100 Gb so apace is not an issue

What should I do to fix the problem?

Message says I have a sync issue in OneDrive.

"Personal Vault-HP.Ink

The name or type isn't allowed"

"Please rename or remove from OneDrive"

THANKS!

I'm having trouble accessing OneDrive from the submission link for Task 2. I've tried logging in multiple times, even from a different computer, but the link to OneDrive is not showing up. Attempted link and unlink, reset. But still could not see the links when trying upload.
Could you please assist with this?