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Why am I being charged 75.24 twice a month?

Anonymous
2024-11-12T20:29:18+00:00

Why am I being charged twice a month as it appears on my statement? Please fix this error. How do I cancel auto charges and pay after a reminder. I do not like a company having all this control or I can stop paying and purchase at a retail store. It seems like I pay this amount a lot. Thank you, Deb Czapanskiy
Nov 11, 2024 13971 RECUR PURCHASE. Microsoft*Micros msbill.info WA 00001000 013971 -75.24
Oct 01, 2024 XX9512 RECUR PURCHASE. Microsoft*Micros 425-6816830 WA 00000000 055308 -75.24
Nov 13, 2023 XX9512 RECUR PURCHASE. Microsoft*Micros msbill.info WA 00001000 039034 -75.24
Oct 02, 2023 XX9512 RECUR PURCHASE. MICROSOFT REDMOND WA 00001000 207264 -75.24
Oct 03, 2022 XX9512 RECUR PURCHASE. MICROSOFT REDMOND WA 00001000 155080 -75.24
Oct 12, 2021 Cloud Cty Treas ACCT PAYAB 5364 75.24
Oct 04, 2021 XX9512 BILLPYR FRM CKG MICROSOFT EVERDE REDMOND WA 00001000 317665 -75.24
Oct 26, 2020 Cloud Cty Treas ACCT PAYAB 5364 75.24
Sep 30, 2020 XX9512 RECUR PURCHASE. MICROSOFT*MICROS MSBILL.INFO WA 04221150 027467782 -75.24
Dec 09, 2019 Cloud Cty Treas ACCT PAYAB 5364 75.24
Dec 03, 2019 XX9512 POS WITHDRAWAL. WM SUPERCENTER # CONCORDIA KS 12820003 206014 -75.24
Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2024-11-13T05:35:12+00:00

    Hello Deborah Czapanskiy,  Welcome to the Microsoft community.I realize that you've encountered a problem with charge.Typically, there are two privacy guidelines restrict community support for now:

    • Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
    • Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.However, when Microsoft's regular self-help channels (for account access issues) do not provide enough support, you can attempt to make a new Microsoft account to access online chat support, and get ready with the necessary account and identity evidence, such as email address/bank card number information/account precise address information, etc. Here are some steps that you can follow:Contact Microsoft Support.
    1. Visit this website: Contact - Microsoft Support
    2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
    3. Now click Get help, and Select Contact Support below.
    4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
    5. On the Category tab, choose Manage My Subscription or other alternatives.
    6. Go to Confirm.
    7. You can now choose the option of Chat with a support agent on your web browser. Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.Best regards,Carlos - MSFT | Microsoft Community Support Specialisto

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