Share via

How to repair Office when it doesn't show in Installed Apps, etc.

Anonymous
2024-12-18T09:46:06+00:00

At least two computers at my workplace don't have Office (or its components) showing in the Installed Apps. I was looking to try a repair of Excel - or the full Office installation - but without being able to use the options provided in the apps list, I don't know how I would go about that.

Does anyone have any idea how this can be done? Instructions for repairing all seem to rely on them actually showing up as installed.

Thanks,

Cris

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2024-12-18T12:52:06+00:00

    Dear Cris,

    Thanks for detailed information.

    The fact that "Microsoft 365 Apps for business" was installed yesterday could indeed be due to updates. Sometimes, updates can cause the installation date to change. Regarding the "Change" button not working, Please ensure you have administrative rights on the computer. Sometimes, the "Change" button won't work if you don't have the necessary permissions. However, If the Office installation is corrupted, the "Change" button might not function properly. In this case, you might need to use the Office Repair Tool or reinstall Office.

    Please let me know if you are having any issue while re-installing the office apps by downloading the Office installer from the Microsoft website and run it to reinstall Office.

    Have a great day and take care! 😊 

    Sincerely, 

    Naren | Microsoft Community Moderator

    2 people found this answer helpful.
    0 comments

5 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-18T15:16:47+00:00

    Hi Cris, Sorry>Right Click on your Office and then try clicking on Change>Then Click on Yes. I will NOT start uninstalling. You will see below:

    Image

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-12-18T15:45:44+00:00

    PS: See: Compare All Microsoft 365 Plans | Microsoft and Customer service phone numbers - Microsoft Support

    Microsoft 365 Apps for business

    $8.25 

    user/month

    (Paid annually–auto renews)^1^

    Buy now Try free for one monthSee trial terms^2^

    -

    • Desktop versions of Word, Excel, PowerPoint, and Outlook:
    • Desktop versions of Word, Excel, PowerPoint, and Outlook
    • 1 TB of cloud storage per user
    • Anytime phone and web support

    Set up Microsoft 365 Apps for business - Microsoft 365 admin | Microsoft Learn

    0 comments
  3. Anonymous
    2024-12-18T11:59:05+00:00

    Hi Naren,

    Thanks for your help.

    I took a look at Virus & threat protection and it states that no actions are needed:

    I had a look at Programs and Features and I believe 'Microsoft 365 Apps for business' is our installation of what used to be called Office, but when I click on 'Change' nothing happens. I'm slightly thrown off by the fact that it says it was installed yesterday, but perhaps there were updates?

    It this likely to be a bug, or is it common for the Change button to not cause anything to happen?

    Thanks,

    Cris

    0 comments
  4. Anonymous
    2024-12-18T11:16:38+00:00

    Dear Cris,

    Good day! Thank you for contacting the Microsoft Community. We are here to assist you

    There might be an issue with application shortcuts being deleted. A Microsoft Defender update could fix this. Go to "Virus & threat protection" in the Start menu, select "Protection updates," and then click "Check for updates"

    If still Office not showing up in the Installed Apps list. Please follow below steps for online repair Using Control Panel:

    1. Open the Control Panel on your computer.
    2. Navigate to "Programs" and then "Programs and Features."
    3. Look for Microsoft Office in the list of installed programs. If you find it, select it and click "Change" or "Modify."
    4. Choose "Quick Repair" or "Online Repair" and follow the on-screen instructions.

    Kindly note that sometimes, having multiple versions of Office installed can cause conflicts. In the Control Panel please check if there are multiple versions of Office installed. If so, uninstall the older or unwanted versions.

    If the above methods don't work, you might need to reinstall Office. First, uninstall any remnants of Office from your computer. Download the Office installer from the Microsoft website and run it to reinstall Office.

    Please understand that our initial reply may not always immediately resolve the issue. However, if you have any issue in above steps or your scenario is different, please let us know, we can work together to find a solution.  If it possible please provide complete screenshots.

    Have a great day and take care! 😊 

    Sincerely, 

    Naren | Microsoft Community Moderator

    0 comments