Hello,Gary Richardson1
Welcome to the Microsoft community!
I have realized that your issues.
Before that, I would like to ask you for some information to better address your question.
I would like to confirm if your account is a personal account or a company account?
Based on your reported errors, it appears that there is an issue with your account verification.
It may be that you need to visit the https://account.microsoft.com/services to verify and check your account information.
If it is a corporate account you need to contact your corporate IT to check the account configuration.
In the meantime, you can also try the following to check if the problem is with your system.
Add a user or group on Mac - Apple Support (SG)
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Feel free to post back if you need further assistance.
Thank you for your understanding and patience and I look forward to hearing from you.
Ryan - MSFT | Microsoft Community Support Specialist
Hi Ryan,
Thanks for your response.
I din't know why you think it is an account verification error?
I visited the account page that you provided a link for and I don't see anything wrong there. What am I meant to check? You didn't provide any information about what I should be looking for or what I should be checking at the link so it was of no help.
To answer your question, my account is personal.
The second link you provided me to add a mac user is of no use to me as I am the only user of my computer so I don't see how that link can help either.
So do you have any way of helping me with my initial problem?