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Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Anonymous
2024-11-28T08:06:29+00:00

Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.

I can't seem to open it anymore.

It was my very effective tool to troubleshoot Office application problems.

Can you help provide alternatives? and must be a Microsoft product like SaRa.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-03T19:12:04+00:00

    I have to agree with the OP ... I absolutely hate the Get Help app... It does not function anything like SaRA did at all. It was quick and simple for myself and my team to use SaRA for many different things. Get Help is really dumbed down and quite honestly sucks.

    Microsoft please give us the option to continue to use SaRA if we want to!! That tool was sooo much more polished and easier to use.

    40+ people found this answer helpful.
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  2. Anonymous
    2024-12-03T15:00:23+00:00

    I tried this for quite a while and all I could do with GET HELP was produce links to articles to read, they completely screwed it I am furious, please give EXACT instructions on how to open the troubleshooter instead of just getting links to stupid help articles online- that do not help.

    20+ people found this answer helpful.
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  3. Anonymous
    2024-12-09T17:05:31+00:00

    Get Help is HOT GARBAGE. Pure and simple. It introduces significant delays because it is all "online" and all it does is call to the SaRa command line tool.

    Stop trying to be Apple. Stop fixing things that are not broken. The SaRa tool was ONE tool that actually worked, so why did you feel the need to break it and make it web based and sluggish, inefficient, and ineffective.

    GIVE US THE OLD SARA PLEASE.

    20+ people found this answer helpful.
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  4. Anonymous
    2024-12-06T10:40:35+00:00

    One of the worst decision Microsoft has made. SaRa was one of the useful app. At this moment I have activation problem and GetHelp just telling me ****

    10+ people found this answer helpful.
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  5. Anonymous
    2024-12-03T01:30:39+00:00

    I have a 2019 terminal server and none of these are working! I'm getting error 1001. Contacting support takes days I'm busy and don't have time for this nonsense.

    10+ people found this answer helpful.
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