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Teams keeps using microphone even after call is disconnected..

Sanjay 15 Reputation points
2023-02-25T16:29:42.48+00:00

There is weird behavior seen in MS Teams. If I am on call it will keep using microphone forever till I'm not exiting Teams from system tray.

  • If microphone was on while disconnecting call it will keep using microphone forever in unmute state.
  • If microphone was mute while disconnecting call it will keep using microphone forever in mute state.

The only way to fix this is quit teams from system tray.

OS: Windows 11

Teams: 1.6.00.1381 (64-bit)

Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Teams | Microsoft Teams for business | Other
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  1. Sanjay 15 Reputation points
    2023-03-23T11:38:28.6366667+00:00

    Thanks @Kael Yao & @Limitless Technology for posting your views. I have got recent update on Teams (1.6.00.4472 (64-bit)) and this issue is no longer visible.

    1 person found this answer helpful.
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  2. Kael Yao 37,746 Reputation points Moderator
    2023-02-27T02:41:33.6066667+00:00

    Hi @Sanjay,

    May I ask what microphone you are using?

    Is this listed in the USB audio and video devices certified for Microsoft Teams?

    If not, it is possible that the microphone may not be fully compatible with Teams.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Limitless Technology 44,766 Reputation points
    2023-02-27T12:55:30.28+00:00

    Hello there,

    Are you facing this Mic issue only with teams or other apps that use the Mic?

    Have you made any recent updates to the teams or to the device ?

    You can collect the Event and share them with the Microsoft team to get this sorted or get an appropriate workaround for this.

    -Download the process monitor tool.

    • Get a dump from the crashing process and share it through the feedback hub.

    Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry, and process/thread activity. You can get the tool from here https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

    You can raise feedback to the Microsoft team. The Feedback Hub app lets you tell Microsoft about any problems you run into https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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