Folders are shown as duplicates on OneDrive android apps

Hi, I also has the problem now since this year January 2025. Initially I thought it is due to change of new phone and latest Android v15 compatiblity issue but when using back on my other older Android v9, v10++ devices this problem now is there too. There is even duplicates for Personal Vault, Desktop, Documents, Pictures, Music and Videos folders, which are special purpose created by defaults.

Somehow I suspect OneDrive app on Microsoft backend has improvised and updated something that will cause a mismatch or out of sync with displaying of folders and files only on the root directory. Because when reinstalling the app, the first time it will display all folders and files WITHOUT any duplication, only after subsequence sync the duplicates start to appear.

Note:

1. For Personal Accounts. This duplication only happens on the root directory. Folders and files under subfolders are not affected (so far).
2. For Work account, this duplication using the same app and devices did not happen! Why?

It should be a bug and hope it will be resolved soon...

Well i have this problem too. Tried resetting my phone and deleting cache and nothing works.

Dear Isabella,

thank you for the reply.

The issue in only with my android phone and tablet. Regardless being an incompatibility issue, there should be a solution.

Not being able to use the cloud over the phone is no option and i would be glad to have a solution.

Regarding contacting support. I tried many times with no results.

thank you

I have exactly the same problem and it's driving me crazy. Have you managed to solve it?

same issue,nothing works for me,deleted cache,data, unninstalled i think 10 times until now and stil..duplicated files

On other pc's, or android phones it works good,but on tablet...duplicated

Microsoft support doesnt work for me also...acces blocked,and i tried this for first time.

Any suggestion?