"We are sorry, but this feature is deprecated" (Smart Lookup on Word for Mac)

Anonymous
2024-12-13T22:08:50+00:00

I just right-clicked on a word to use the "Smart Lookup" feature, and I received this message, "We are sorry, but this feature is deprecated." I am a current subscriber and logged in.

I appreciate your help!

Microsoft 365 and Office | Word | Other | MacOS

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Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
2024-12-16T22:31:07+00:00

As stated in this thread and elsewhere in the forums, Smart Lookup has been discontinued. The official notice is in the article at https://support.microsoft.com/en-us/office/get-insights-into-what-you-re-working-on-with-smart-lookup-debf2083-5ac0-4739-8667-ae2467bec044.

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You can send feedback to Microsoft developers by using the feedback facility in your version of Word. See https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11#platform=macOS.

Also/alternatively, post in the portal at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

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  1. Bob Jones AKA CyberTaz MVP 437.7K Reputation points
    2024-12-14T00:55:51+00:00

    The message apparently means exactly what it says. Nobody here can restore features discontinued by the developer.

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  2. Anonymous
    2024-12-23T16:17:42+00:00

    It looks like a ploy to shunt us over to Bing!

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  3. Anonymous
    2024-12-19T14:04:08+00:00

    Same thing happened to me on my MacBook Pro after the recent MS update. It's like going backwards in time and I can't believe a word program would not have a dictionary and let's hope they don't get rid of the thesaurus too.

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  4. Jim G 134K Reputation points MVP
    2025-01-05T15:51:13+00:00

    Deborah,

    Your definition of what "deprecated" means is spot on. I'd go one step further and say that sometimes a deprecated feature no longer works at all.

    There are over 2,000 view of this thread. Hopefully, everyone who came across this problem used the Menu Bar and choose Help > Feedback > Report a Problem and reminded Microsoft that it is a problem that the feature no longer works. Microsoft uses the squeaky wheel criteria to prioritize fixes. Of course if users don't bother to tell Microsoft, then they think all the users love that they can no longer use the feature.

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