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Redownloading Expired Token for an XML file

Anonymous
2024-12-23T02:16:48+00:00

Hi Team,

Recently I downloaded a video file and unfortunately unsuccessfully downloaded it.

Upon going through Chrome history and finding the file: when opening it shows this error:

<Error>

<Code>ExpiredToken</Code><Message>The provided token has expired.</Message><Token-0>INSERT LONG TOKEN CODE I REDACTED FOR READING PURPOSES</Token-0><RequestId>VA********CHW</RequestId><HostId>INSERT LONG TOKEN CODE I REDACTED FOR READING PURPOSES</HostId> </Error>

Is there any way of reopening this videofile or a website to upload it too that can reopen the file? I understand this is a long shot as the video has not been saved anywhere. Just wondering if this is even possible. Note I removed the long codes to make this question easier to read. Please help!

Thankyou

Hannah

[PII masked by MSFT]

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-12-23T03:00:13+00:00

    Dear Hannah,

    Good day! Thank you for posting to the Microsoft Community. We are happy to help you.

    Based on your description, it seems that you are experiencing issues with downloading video files in Chrome.

    To assist you better, we'd like to confirm a few details:

    1. Source of the File: Are you downloading the file from a Microsoft cloud service such as OneDrive or SharePoint, or from another source?
    2. Try Another Browser: If you are downloading from OneDrive or SharePoint, please check if using a different browser makes any difference.
    3. Source Details: If the video file is not located in OneDrive or SharePoint, could you please share the source from where you are trying to download the file?

    We appreciate your understanding that sometimes the initial reply may not resolve the situation immediately. However, we can work together to narrow down and resolve the issue.

    Please feel free to post back with any updates. We look forward to your reply.

    Thank you for your cooperation and understanding! We hope you stay safe and healthy always.

    Sincerely,

    Rhoda | Microsoft Community Moderator

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  2. Anonymous
    2024-12-23T05:01:12+00:00

    Dear Hannah,

    Thanks for posting back and confirming the scenario with us.

    Considering that our category mainly focuses on general and built-in queries with Microsoft 365 and Office, we may have limited resources and knowledge about Google Chrome and its history. In this situation, we'd recommend you contact Google support through search for dedicated help.

    ***Third-party link disclaimer:***Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

    Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to different resources as the members in the category posted focus on the users with the Microsoft 365 and have limited knowledge on Chrome, so to get the fast and better assistance, we have redirected you in the correct path. I regret any inconvenience this may cause.

    Regards,

    Rhoda

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  3. Anonymous
    2024-12-23T03:16:03+00:00

    Hi Rhoda,

    Thankyou for being so prompt. I can only access the file through my google chrome history in the form of a link. This is the problem, there is no other way for me to obtain access to the video file hence why we are trying to recover it from google history. From what I gather it is impossible!

    Please let me know if this is the case!

    Thankyou!

    Hannah

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