![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello,Ewa Kozlowski
Welcome to the Microsoft community!
I have realized that your Excel is not working.
What is your current computer's CPU model and how much RAM do you have?
The frozen state is when Excel suddenly becomes inoperable and then turns white is it?
If you are convenient, could you please provide this information to us ? So that I could give proper advice and solutions.
You can try the following reset operations separately for the Excel software itself. Note that this will disable your add-ins and customizations and you will need to reset them afterwards!
- Cancel add-ons
Click on the document in the upper left corner of the file - Options - Add-ons - COM Add-ons Change Place to Manage, then select "Move", uncheck all add-ins, click OK, restart the Excel document and see the effect.
- Delete Excel templates
Make sure there are no files in the following folders:
- Locate to C:\Users\User Name\AppData\Roaming\Microsoft\Excel\XLSTART and press enter to see if the file exists, if it does, delete it, if not, close it;
- Locate to C:\Program Files\Microsoft Office\root\Office16\XLSTART or C:\Program Files(x86)\Microsoft Office\root\Office16\XLSTART to see if the file exists, if it does , again please delete it, if not, close it;
- Registry Reset Office
Press Windows + R and type regedit in the Open Run box and press Enter.
Locate the following key and rename the Office folder (right-click it and select Rename (for example, Office will be renamed Officeold)):
HKEY_CURRENT_USER\Software\Microsoft\Office
Then open the Excel document again to try the effect.
4. Disable the graphics card driver
Right-click on the Start icon in the lower left corner---Device Manager---Display Adapters---Find the graphics card driver, right-click to disable it.
Find your current graphics card driver, if you have a discrete graphics card it will show two drivers.
Usually there are three kinds of drivers: Intel, AMD and Nvidia.
If there are two drivers, you can right-click to disable the first driver (CPU Core).
Then you try opening Excel again.
Disclaimer: Registry or workgroup modifications are typically intended for power users, administrators, and IT professionals and can help resolve some issues, but incorrect modification of the registry can lead to serious problems. So, strictly follow the steps below. Make a backup of the registry before modifying it for added protection. For more information about how to back up and restore the registry, see: How to back up and restore the registry in Windows - Microsoft Support
Feel free to post back if you need further assistance.
Thank you for your understanding and patience and I look forward to hearing from you.
Ryan - MSFT | Microsoft Community Support Specialist