Permissions granted for personal views, but they still don't have access

Dear EtienneB_999,

Thanks for the reply and thanks for sharing the workaround to let users with Contribute role switches to the classic experience.

Please comprehend that we may have limited resources and permission to escalate the issue to the product group directly on our end. I've created feedback in the SharePoint Feedback Community, please help vote for the feedback, your vote will increase the awareness coming from the related team. 

For your reference: Permissions granted for personal views, but they still don't have access · Community

In addition, we'd still recommend contact Microsoft 365 admin to raise ticket with Online Support team, the support engineers there have the escalation channel, and this is the most efficient way to report such issue. This would be the most efficient way in handling this case for you. 

Regards,

Rhoda

Dear Scott Tolliver and other replies in this thread,

Thanks for posting back and confirming the scenario with us. Sorry for the late reply that I've been off duty previously.

Considering that issue can be reproduced by different users in different tenants, we're afraid that issue could be related to your account or the tenant background service which need to be checked from the backend, more resources need to be involved in to help further.

In this situation, we sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

Regards,

Rhoda

Same issue here - Custom permissions with "Manage Personal Views  -  Create, change, and delete personal views of lists." enabled and "Manage Lists  -  Create and delete lists, add or remove columns in a list, and add or remove public views of a list." disabled.

Whenever a user tries to create a Personal View they get an "Access Denied" message.

This definitely worked previously (as recently as November / December 2024).

Having to enable the "Manage Lists" permission isn't an option, and would be quite dangerous - likely to end in data loss or data control issues.

Hi Scott,

We have this too, started probably yesterday. Very strang, before users didn't had this problem.

Did you find a solution?

Many greets,

Peter

Dear Scott Tolliver,

Good day! Thank you for posting to the Microsoft Community. We are happy to assist you.

As per your description, it seems you are having concerns with permissions in SharePoint lists—owners cannot create personal views, and users with edit permissions cannot create views on different lists or sites.

Generally, the site owner has full control with all permissions included. We've conducted a quick test on our end and could not reproduce the issue with an owner role. However, the issue can be reproduced if a user is assigned a custom permission level that includes "Manage Personal Views - Create, change, and delete personal views of lists." without "Manage Lists - Create and delete lists, add or remove columns in a list, and add or remove public views of a list." selected.

For your reference: On-premises SharePoint Server user permissions and permission levels - SharePoint Server | Microsoft Learn

Customize permissions for a SharePoint list or library - Microsoft Support

Given that the issue can be reproduced with different sites, users and owner of the site, it is likely related to the tenant background service, which needs to be checked from the backend. As forum support, we may not have enough permissions and resources to directly check the backend environment, more resources need to be involved to assist further.

In this situation, we sincerely recommend you contact your Microsoft 365 administrator and follow the steps in this article to create a support ticket with Online Support. The support team there has higher permissions and can remotely check the situation on your side, collect logs, and help troubleshoot. This would be a more efficient way to handle this case for you.

For reference: How do I find my Microsoft 365 admin?

If my understanding above is not consistent with yours, please feel free to post back and clarify.

We apologize for the inconvenience once again. Your patience and understanding are highly appreciated. Stay safe and healthy!

Sincerely,

Rhoda | Microsoft Community Moderator