An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. Visual Studio 2019

Question

An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. Visual Studio 2019

shambhu 150

Unable to associate app with Microsoft Store. Not able to get list of apps associated with the account.

Screenshot 2023-03-24 135730

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shambhu 150 Reputation points

2023-03-25T05:40:23.5233333+00:00

Yes I have tried restarting visual studio, pressing "Refresh" Button, Signing in and out of visual studio, uninstalling and reinstalling VS but nothing has worked. I am able to sign in to Partner Center with browser and the sign-in is successful.
Evgeny Detkov 15 Reputation points

2023-03-25T09:59:19.51+00:00

I have exactly the same error, one developer profile, a project has already been published from it many times, visual studio 2019. The problem first appeared on 03/24/2023
shambhu 150 Reputation points

2023-03-25T12:13:59.43+00:00

Seems like it has been fixed so many times before...still the issue is cropping again and again.. How can we know that Microsoft store is not down???

https://developercommunity.visualstudio.com/t/The-app-list-cannot-be-retrieved-Micro/1416674?viewtype=solutions

Kindly help with the support whom to contact?

It started appearing from 23-03-2023
shambhu 150 Reputation points

2023-03-25T12:29:29.4066667+00:00

I think many developers have started facing this issue recently from past 2-3 days. would be helpful if someone could check that all is well at the server side :(
guy fernando 10 Reputation points

2023-03-25T20:06:34.2266667+00:00

I am experiencing this problem also.
Anonymous

2023-03-27T07:58:57.55+00:00

I'm trying to contact the Store team to check this. I'll update here when I got response from the Store team.
guy fernando 10 Reputation points

2023-03-27T21:56:40.6233333+00:00

Unfortunately the steps above did not fix the problem. As mentioned here by others it seems to be some interconnect problem between Visual Studio and Microsoft Developer Partner Center servers. The same problematic behaviour occurs whether I use VS2017, VS2019 or VS2022, so most probably not a Visual Studio problem. Turning off Windows firewall does not help either.
Zdenko Sekerák 5 Reputation points

2023-03-27T21:56:56.4966667+00:00

I have same problem. It started 2 weeks ago.
Theo Clarke 5 Reputation points

2023-03-27T23:28:04.6566667+00:00

Same problem here... very frustrating as it's the final step in my update for my game :( microsoft plz fix
guy fernando 10 Reputation points

2023-03-28T12:54:00.45+00:00

This morning after launching and allowing Visual Studio Installer again to update VS2017, VS2019 and VS2022, the “The Microsoft Store is experiencing network issues” problem now seems to have been fixed on all three.

If it helps anyone else, I have the following Visual Studio versions installed…

VS2022 - v17.5.3
VS2019 - v16.11.25
VS2017 – v15.9.53

Thanks.
Arun Raj Ponmudi Selvaraj 0 Reputation points

2024-02-19T11:57:56.34+00:00

I'm getting the same error. Using VS 2022 17.9.0.
Is there any workaround, struggling for the past 2 days. Any help would be appreciated Thanks.
Cláudio Afonso 11 Reputation points

2024-02-25T18:03:15.18+00:00

Is there any solution for this? 1 week and no response from Microsoft.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Cláudio Afonso 11 Reputation points

2024-02-28T01:15:40.71+00:00

Using a USA VPN solved this issue ans showed the app list. (We are from Portugal)
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-13T12:38:45.31+00:00

I am also getting the same. Any solution for this?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T13:42:54.72+00:00

I am experiencing the same issue with Visual Studio 2022 (17.9.6) running from a VM in USA. Any fix for this issue?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T13:43:21.4166667+00:00

I am experiencing the same issue with Visual Studio 2022 (17.9.6) running from a VM in USA. Any fix for this issue?
Clint Woon 0 Reputation points Microsoft Employee

2024-08-14T14:57:16.7266667+00:00

@Ganesh Kumar Pandithurai , is this for a UWP game or app submission?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T14:59:26.18+00:00

@Clint Woon , it is a UWP app submission.
Ming Yu 25 Reputation points

2024-11-06T20:26:06.71+00:00

I am experiencing the same problem in Canada. When I try to associate my APP to the store, I get

I have no such an issue before. I am using Microsoft Visual Studio Community 2022 (64-bit) - Current Version 17.9.6, Windows 11 Home, version 21H2, OS build 22000.2538.
Vinh La Kiến 25 Reputation points

2024-12-10T12:28:51.1466667+00:00

I just encountered this issue with the latest version of Visual Studio 17.12.3, and it also occurred with the previous version (even though it didn't happen before with this version).

My colleague also encountered a similar issue.
Richard Freytag 66 Reputation points

2024-12-19T00:10:49.7066667+00:00

We currently get this error using VS Pro v17.11.5 having success on Dec 16 but this error on Dec 17 & 18, 2024.

Generally, we publish to the Microsoft Store regularly (WPF, UWP, MAUI Blazor Hybrid). Successfully published from Mumbai on Dec 16, 2024. But on December 17 and 18 we now cannot associate our app with our apps currently in the Store. Problem happens no matter if we are trying from Mumbai or Washington, DC.

Our developer account is in good order, checked today. Seems Visual Studio Pro v17.11.5 no longer downloads our list of active Store apps reporting a 'unexpected network error'. But there is nothing wrong with our networking or developer accounts.

We hope this resolves soon with an explanation - thanks!
Elhan Elhan 0 Reputation points

2025-01-04T15:22:31.0033333+00:00
An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. I have same problem in “Microsoft Visual Studio Community 2022 (64-bit version) - Current Version 17.12.3”

Error " An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button."

i tried login/unlogin UWP , my account has applications in Microsoft App store(I am developer)

i tied press menu “Publish” -> “Link Application with store” -> “Next” -> “Refresh”

happened error "An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. "

press “refresh”

happened error "An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. "

etc… infinity

I can’t write in live chat. Please solve the problem yourself, without solving it it is impossible to continue working.

This problem is fully explained. This problem has been occurring for hundreds of other people for a month in December 2024 on any versions of Microsoft Vision Studio, and it has not been solved yet.

5 answers

Your answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
shambhu 150 Reputation points

2023-03-25T05:40:23.5233333+00:00

Yes I have tried restarting visual studio, pressing "Refresh" Button, Signing in and out of visual studio, uninstalling and reinstalling VS but nothing has worked. I am able to sign in to Partner Center with browser and the sign-in is successful.
Evgeny Detkov 15 Reputation points

2023-03-25T09:59:19.51+00:00

I have exactly the same error, one developer profile, a project has already been published from it many times, visual studio 2019. The problem first appeared on 03/24/2023
shambhu 150 Reputation points

2023-03-25T12:13:59.43+00:00

Seems like it has been fixed so many times before...still the issue is cropping again and again.. How can we know that Microsoft store is not down???

https://developercommunity.visualstudio.com/t/The-app-list-cannot-be-retrieved-Micro/1416674?viewtype=solutions

Kindly help with the support whom to contact?

It started appearing from 23-03-2023
shambhu 150 Reputation points

2023-03-25T12:29:29.4066667+00:00

I think many developers have started facing this issue recently from past 2-3 days. would be helpful if someone could check that all is well at the server side :(
guy fernando 10 Reputation points

2023-03-25T20:06:34.2266667+00:00

I am experiencing this problem also.
Anonymous

2023-03-27T07:58:57.55+00:00

I'm trying to contact the Store team to check this. I'll update here when I got response from the Store team.
guy fernando 10 Reputation points

2023-03-27T21:56:40.6233333+00:00

Unfortunately the steps above did not fix the problem. As mentioned here by others it seems to be some interconnect problem between Visual Studio and Microsoft Developer Partner Center servers. The same problematic behaviour occurs whether I use VS2017, VS2019 or VS2022, so most probably not a Visual Studio problem. Turning off Windows firewall does not help either.
Zdenko Sekerák 5 Reputation points

2023-03-27T21:56:56.4966667+00:00

I have same problem. It started 2 weeks ago.
Theo Clarke 5 Reputation points

2023-03-27T23:28:04.6566667+00:00

Same problem here... very frustrating as it's the final step in my update for my game :( microsoft plz fix
guy fernando 10 Reputation points

2023-03-28T12:54:00.45+00:00

This morning after launching and allowing Visual Studio Installer again to update VS2017, VS2019 and VS2022, the “The Microsoft Store is experiencing network issues” problem now seems to have been fixed on all three.

If it helps anyone else, I have the following Visual Studio versions installed…

VS2022 - v17.5.3
VS2019 - v16.11.25
VS2017 – v15.9.53

Thanks.
Arun Raj Ponmudi Selvaraj 0 Reputation points

2024-02-19T11:57:56.34+00:00

I'm getting the same error. Using VS 2022 17.9.0.
Is there any workaround, struggling for the past 2 days. Any help would be appreciated Thanks.
Cláudio Afonso 11 Reputation points

2024-02-25T18:03:15.18+00:00

Is there any solution for this? 1 week and no response from Microsoft.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Cláudio Afonso 11 Reputation points

2024-02-28T01:15:40.71+00:00

Using a USA VPN solved this issue ans showed the app list. (We are from Portugal)
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-13T12:38:45.31+00:00

I am also getting the same. Any solution for this?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T13:42:54.72+00:00

I am experiencing the same issue with Visual Studio 2022 (17.9.6) running from a VM in USA. Any fix for this issue?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T13:43:21.4166667+00:00

I am experiencing the same issue with Visual Studio 2022 (17.9.6) running from a VM in USA. Any fix for this issue?
Clint Woon 0 Reputation points Microsoft Employee

2024-08-14T14:57:16.7266667+00:00

@Ganesh Kumar Pandithurai , is this for a UWP game or app submission?
Ganesh Kumar Pandithurai 0 Reputation points

2024-08-14T14:59:26.18+00:00

@Clint Woon , it is a UWP app submission.
Ming Yu 25 Reputation points

2024-11-06T20:26:06.71+00:00

I am experiencing the same problem in Canada. When I try to associate my APP to the store, I get

I have no such an issue before. I am using Microsoft Visual Studio Community 2022 (64-bit) - Current Version 17.9.6, Windows 11 Home, version 21H2, OS build 22000.2538.
Vinh La Kiến 25 Reputation points

2024-12-10T12:28:51.1466667+00:00

I just encountered this issue with the latest version of Visual Studio 17.12.3, and it also occurred with the previous version (even though it didn't happen before with this version).

My colleague also encountered a similar issue.
Richard Freytag 66 Reputation points

2024-12-19T00:10:49.7066667+00:00

We currently get this error using VS Pro v17.11.5 having success on Dec 16 but this error on Dec 17 & 18, 2024.

Generally, we publish to the Microsoft Store regularly (WPF, UWP, MAUI Blazor Hybrid). Successfully published from Mumbai on Dec 16, 2024. But on December 17 and 18 we now cannot associate our app with our apps currently in the Store. Problem happens no matter if we are trying from Mumbai or Washington, DC.

Our developer account is in good order, checked today. Seems Visual Studio Pro v17.11.5 no longer downloads our list of active Store apps reporting a 'unexpected network error'. But there is nothing wrong with our networking or developer accounts.

We hope this resolves soon with an explanation - thanks!
Elhan Elhan 0 Reputation points

2025-01-04T15:22:31.0033333+00:00

An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. I have same problem in “Microsoft Visual Studio Community 2022 (64-bit version) - Current Version 17.12.3”

Error " An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button."

i tried login/unlogin UWP , my account has applications in Microsoft App store(I am developer)

i tied press menu “Publish” -> “Link Application with store” -> “Next” -> “Refresh”

happened error "An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. "

press “refresh”

happened error "An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. "

etc… infinity

I can’t write in live chat. Please solve the problem yourself, without solving it it is impossible to continue working.

This problem is fully explained. This problem has been occurring for hundreds of other people for a month in December 2024 on any versions of Microsoft Vision Studio, and it has not been solved yet.

Answer 1

Anonymous

Hello,

Welcome to Microsoft Q&A!

I've contacted the Store team and reported this unexpected behavior. Based on the response I got, this issue should be more related to the Visual Studio itself. The Partner Center site is working correctly when trying to access it from browser. Please report this issue in the VS feedback: https://developercommunity.visualstudio.com/VisualStudio/report?

Thank you.

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alexander 0 Reputation points

2023-03-28T06:30:49.3966667+00:00

"...more related to the Visual Studio itself"

Yeah yeah, and the problem was gone without any actions from my side. Nothing changes, everything is as usual. )

Roy Li - MSFT, thank you.

Answer 2

Erkan Sahin 840

If you're unable to associate your app with the Microsoft Store and not able to get a list of apps associated with your account in Visual Studio 2019, you can try the following troubleshooting steps:

Ensure that you're signed in with the correct Microsoft account: Check that you're signed in with the same Microsoft account that you used to register for the Windows Developer Program or the Windows Insider Program.
Check your account permissions: Ensure that your account has the necessary permissions to register and manage apps in the Microsoft Store. You can check your account permissions in the Windows Dev Center dashboard.
Verify your Visual Studio installation: Make sure that your Visual Studio installation is up-to-date and that you have the necessary components installed to develop and publish apps to the Microsoft Store.
Check your internet connection: Ensure that you have a stable internet connection and that there are no network issues that may be preventing Visual Studio from connecting to the Microsoft Store.
Clear Visual Studio cache: Sometimes, clearing the Visual Studio cache can help resolve issues related to app association. You can do this by opening the "Developer Command Prompt for VS 2019" and running the command "devenv /resetuserdata".
Contact Microsoft support: If the above steps do not resolve the issue, you can reach out to Microsoft support for further assistance in resolving the issue.

By following these steps, you should be able to troubleshoot and resolve the issue with app association in the Microsoft Store.

shambhu 150 Reputation points

2023-03-25T12:12:55.4933333+00:00

Seems like it has been fixed so many times before...still the issue is cropping again and again.. How can we know that Microsoft store is not down???

https://developercommunity.visualstudio.com/t/The-app-list-cannot-be-retrieved-Micro/1416674?viewtype=solutions

Kindly help with the support whom to contact?
Mathumbu Kervin 10 Reputation points

2023-03-27T10:05:29.7766667+00:00

Also affected in the same way from around the same date. I gues number 6 is the way to go. Just this seems universal rather than account based. So a single fix should resolve for all affected. Admitted I had not updated my VS to the latered due to being on metered network but I strongly fear it is a server side issue :(
RaghuveerBabu ThumattiRajendran 10 Reputation points

2023-03-27T11:14:33.9133333+00:00

Looks like a server issue, above steps are of no help
Matteo Riso 10 Reputation points

2023-03-27T16:31:00.69+00:00

I'm experiencing the same issue since March 24, like many others here. Steps above didn't help. Surely a server-side issue. Please, fix it. We are all stuck with our projects.
Arun Raj Ponmudi Selvaraj 0 Reputation points

2024-02-19T12:00:36.53+00:00

@Erkan Sahin @Roy Li performed all steps, but no luck

Answer 3

Clint Woon 0 Microsoft Employee

The Universal Windows Platform (UWP) documentation includes manual steps to work around the metadata collection and packaging phase of uploading a game to Partner Center, that may get blocked if you encounter an error with the Store Association step in Visual Studio.

https://learn.microsoft.com/en-us/windows/msix/package/manual-packaging-root

SSP Games 0 Reputation points

2024-12-18T23:04:35.67+00:00

Any update about this, error started to shhowing on VS 2019 and 2022 version, tried everything, idn how you fixed this or i just need to wait if its servers issue?

Answer 4

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Answer 5

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An unexpected network error has occurred. The app list cannot be refreshed. Please retry by pressing the Refresh button. Visual Studio 2019

5 answers

Your answer