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I uninstalled Microsoft 365 from my PC but when I downloaded Office Professional 2021 and tried to open "word" it says My Microsoft 365 is expired.

Anonymous
2025-01-28T00:58:25+00:00

Microsoft 365 is expired and I uninstalled it so when I click on "word" in the new Office Professional 2021 --- it says it is an unlicensed product, Why can't I get rid of Microsoft 365? It also says "Word" needs "admin access" in the start menu and I can't get that either. I'm not computer literate so please dumb down any answers you can give me. Microsoft 365 does not show up in my programs where I can uninstall or change/repair. I did run Norton virus and it said I have none. My computer is an HP 13-7100U processor, 4 GB DDR4. I am a senior and really lost.

Christine

Microsoft 365 and Office | Word | For home | Other

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  1. Anonymous
    2025-01-28T09:05:14+00:00

    Hello Christine,   Welcome to the Microsoft Community.

    This type of situation is usually caused by residual Microsoft 365 license information on the device. You can follow the steps below to clear these licenses. This will involve command operations, but it is not complicated. Just follow the steps and copy the commands:

    • First, exit all Office applications.
    • Press Windows + S, search for cmd, and run the Command Prompt as an administrator.
    • Copy and paste the following commands (if one doesn't work, try the other): 
        cd C:\Program Files\Microsoft Office\Office16

  cd C:\Program Files (x86)\Microsoft Office\Office16
    • After that, copy, paste, and execute the following command: 
        cscript ospp.vbs /dstatus
    • This will list all Office licenses on your computer. You can check if there is a Microsoft 365 license in the LICENSE NAME section and look for the last five digits of the corresponding product key, which is usually KHGM9.
    • Next, copy, paste, and execute the following command: 
        cscript ospp.vbs /unpkey:(the last five digits of the key that came out)

  [e.g. cscript ospp.vbs /unpkey:KHGM9]
    • This will remove the Microsoft 365 license from the device.

    After completing these steps, it is recommended to uninstall and reinstall your Office 2021.

    If you think this information is helpful, or if you still have any questions about it, feel free to let me know in your reply!Best RegardsEliac | Microsoft Community Support Specialist

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