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Shared Mailbox emails can add to TODO?

Anonymous
2025-01-17T21:58:22+00:00

Hi,

I'm just wondering if I have the permission and access to a shared mailbox and I want to add some of their urgent emails to TODO, why can't I convert their emails as a task in TODO? Even though, I use the drag and drop option and also the Advance actions>Create task ??? It will appear but disappear in just a few seconds.

Take note: that user of the mailbox is also added in my TODO list.

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  1. Anonymous
    2025-01-21T18:12:41+00:00

    Hi Yuki,

    I am looking for a way to create a planner task from an email in a shared mailbox. how can I easily create a task (or just assigned a flagged email) from an email, assign this task to someone from my team/department in a planner board? (we can created a shared Planner board in Teams for the purporse).

    I have tried different things but I can only do it in my personal mail bok to my personal planner/toDo.

    Regards, Maren

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  2. Anonymous
    2025-01-18T00:09:49+00:00

    Dear Lareine Concepcion,

    Thank you for sharing your concern about adding emails from a shared mailbox to Microsoft To Do. Based on your description, this issue might stem from how shared mailboxes and To Do handle permissions and sync. Here are steps to address this:

    Why This Happens

    1. Shared Mailbox Permissions

    While you have access to the shared mailbox, permissions for integrating with Microsoft To Do may not fully apply. To Do tasks are tied to individual accounts, and shared mailbox emails might not be fully supported for task creation.

    1. Temporary Display Issue

    If the task briefly appears and disappears, it could indicate a syncing issue between the shared mailbox and your To Do account.

    Steps to Resolve the Issue

    1. Verify Shared Mailbox Permissions

    • Ensure you have Full Access and Send As permissions for the shared mailbox. Without Full Access, some functionalities may not work.

    1. Forward the Email to Your Account

    • As a workaround, forward urgent emails from the shared mailbox to your personal email account. Then, add them to To Do from there.

    1. Manually Add the Task

    • Copy the email content from the shared mailbox and manually create a task in To Do. Include links to the shared mailbox email if needed.

    1. Use Microsoft Planner or Tasks in Teams

    • If your organization uses Microsoft 365, consider using Planner or Tasks in Teams. These tools are better suited for managing shared tasks across mailboxes.

    1. Check To Do and Outlook Integration Settings

    • Ensure the To Do app is properly integrated with Outlook:

    • Open To Do and go to Settings > Connected Apps.

    • Verify that your Outlook account is listed and synced.

    Additional Considerations

    If this issue persists despite trying these steps, it may be a limitation of how Microsoft To Do interacts with shared mailboxes. I recommend providing feedback to Microsoft through the To Do app’s Help & Feedback section to highlight the need for this functionality.

    I hope this helps clarify and resolve your issue. Let me know if you need further guidance.

    Best regards,

    Yuki

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