Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Many thanks for your kind response,
- May I please double confirm if you are on Exchange Hybrid or Pure Exchange Online environment?
- May I please double confirm if the remaining free space for the archive mailbox is less than 10 GB?
- May I please know if you have set a retention policy to automatically move old emails to archive mailbox?
If you are on pure Exchange Online environment, you may need to purchase and assign Exchange Online Archiving for Exchange Online license instead of Exchange Online Archiving for Exchange Server license. You can refer to Exchange Online Archiving service description - Service Descriptions | Microsoft Learn
Typically, if the user assigned proper license and user's archive mailbox is nearing its limit, auto-expanding archiving should automatically add additional storage. This way, Auto-expanding archive will provide a growth rate that does not exceed 1 GB per day. So that, you may need to ensure that this feature is enabled. therefore, you can refer to Enable auto-expanding archiving | Microsoft Learn to confirm this feature is enabled properly for your organization.
I look forward to your update. Please feel free to let me know how it goes or if I got you wrong. If you still have any concerns, please let me know so I can provide more suggestions.
Thank you for your precious time. Have a nice day.
Sincerely,
Libeamlak | Microsoft Community Moderator