Microsoft 365 Admin Center won't load

Question

Microsoft 365 Admin Center won't load

Erik Eggebø Hansen 60

I am unable to enter the admin center for my companys administrator tenant and my Power Platform dev program one. I just get the blank white screen and no loading icon.

Hans-Olav Kalleberg 155 Reputation points

2023-03-31T11:47:45.7366667+00:00

Same issue here. Was kind of working this morning, but that might have been a cached session from earlier.

I can log in to the Office 365 admin app on iphone with no issue.

Also: Same issue in a new web session (both from edge incognito mode, and from a different computer)
Thomas Aas 10 Reputation points

2023-03-31T12:55:18.27+00:00

Same issue here, tried several different browsers and various pc on different wan/dns sites
Stian Vilhelmsen 10 Reputation points

2023-03-31T17:10:58.9966667+00:00

Same here as well, even if https://status.office365.com/ says there are no issues there clearly are. Also have tried several browsers and from different locations.
Sverre Bergh-Smith 10 Reputation points

2023-03-31T18:13:53.03+00:00

Same issue her as well, tested on 3 different tenants, all Norwegian based, if that matters? Also have tried on different pc/mac and browsers.
Michael Johansen 10 Reputation points

2023-04-01T15:58:03.35+00:00

Same problem here. Neither me or the other admins can reach the admin panel on our two tenants here in Norway.
Lasse Brun 0 Reputation points

2023-04-01T20:46:16.78+00:00

Same issue here on admin.microsoft.com. blank page on 4 different platforms (win 10/11,nix,droid), 3 different browsers (edge, Chrome,Firefox) on two different ISP's in Norway
Håvard Hellum 0 Reputation points

2023-04-03T05:55:22.8566667+00:00

Is this issue only affecting Norway? Have not been able to connect since Friday
Per Ragnar Skåtøy 0 Reputation points

2023-04-03T06:42:04.5733333+00:00

We also have this issue on 3 tenants, we are also located in Norway. We are able to login but the sadminpanel just comes up blank. AAD admin center and exchange admin center works fine
Hans-Olav Kalleberg 155 Reputation points

2023-04-03T07:46:25.48+00:00

Still the same issue today.

Also, this is a bit catch22 issue, because all links to get support for the issue is trying to get me to access support through the admin center, and the issue is that I am not able to access the admin center ...

I got another admin in my company to force sign me out of all sessions from the admin center, and logging back in gives the same issue again. So this is not a company-wide outage. Seems to hit individual users.

Found another post about the same issue:

https://answers.microsoft.com/en-us/msoffice/forum/all/adminmicrosoftcom-just-turns-up-blank/e78a5164-3a6e-4122-9ec8-b50b38e512d4

And the contact details for support on the issue here:

https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide#norway

I have now called and created a ticket from the support number in the above link. Hoping to get i sorted today. They told me to expect a callback within an hour. Not sure if this is something that will be fixed "globally" or if all affected users needs to raise a ticket individually. Will update status here after the callback if I have any news.
Anonymous

2023-04-03T08:22:26.09+00:00

We also have this issue, tried with multiple devices, browsers, tenants and locations (all residing in Norway). Only tenant that worked is tenants outside of Norway.
Kim Sandbekkbråten 5 Reputation points

2023-04-03T09:03:22.82+00:00

Same problem here from Norway.
Andreas Fauske 20 Reputation points

2023-04-03T10:04:58.56+00:00

Reply from Microsoft:

As discussed, there seems to be a known issue for tenants based in Norway according to this Microsoft Community thread Microsoft 365 Admin Center won't load - Microsoft Q&A. The issue seems to be related to MO535352 - Admins may be unable to view any usage reports in the Microsoft 365 admin center. This is being worked on now by Microsoft Engineers. We do not have the timeline for the resolution so I would suggest checking the admin portal from time to time.

Accepted answer

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Your answer

Hans-Olav Kalleberg 155 Reputation points

2023-03-31T11:47:45.7366667+00:00

Same issue here. Was kind of working this morning, but that might have been a cached session from earlier.

I can log in to the Office 365 admin app on iphone with no issue.

Also: Same issue in a new web session (both from edge incognito mode, and from a different computer)
Thomas Aas 10 Reputation points

2023-03-31T12:55:18.27+00:00

Same issue here, tried several different browsers and various pc on different wan/dns sites
Stian Vilhelmsen 10 Reputation points

2023-03-31T17:10:58.9966667+00:00

Same here as well, even if https://status.office365.com/ says there are no issues there clearly are. Also have tried several browsers and from different locations.
Sverre Bergh-Smith 10 Reputation points

2023-03-31T18:13:53.03+00:00

Same issue her as well, tested on 3 different tenants, all Norwegian based, if that matters? Also have tried on different pc/mac and browsers.
Michael Johansen 10 Reputation points

2023-04-01T15:58:03.35+00:00

Same problem here. Neither me or the other admins can reach the admin panel on our two tenants here in Norway.
Lasse Brun 0 Reputation points

2023-04-01T20:46:16.78+00:00

Same issue here on admin.microsoft.com. blank page on 4 different platforms (win 10/11,nix,droid), 3 different browsers (edge, Chrome,Firefox) on two different ISP's in Norway
Håvard Hellum 0 Reputation points

2023-04-03T05:55:22.8566667+00:00

Is this issue only affecting Norway? Have not been able to connect since Friday
Per Ragnar Skåtøy 0 Reputation points

2023-04-03T06:42:04.5733333+00:00

We also have this issue on 3 tenants, we are also located in Norway. We are able to login but the sadminpanel just comes up blank. AAD admin center and exchange admin center works fine
Hans-Olav Kalleberg 155 Reputation points

2023-04-03T07:46:25.48+00:00

Still the same issue today.

Also, this is a bit catch22 issue, because all links to get support for the issue is trying to get me to access support through the admin center, and the issue is that I am not able to access the admin center ...

I got another admin in my company to force sign me out of all sessions from the admin center, and logging back in gives the same issue again. So this is not a company-wide outage. Seems to hit individual users.

Found another post about the same issue:

https://answers.microsoft.com/en-us/msoffice/forum/all/adminmicrosoftcom-just-turns-up-blank/e78a5164-3a6e-4122-9ec8-b50b38e512d4

And the contact details for support on the issue here:

https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide#norway

I have now called and created a ticket from the support number in the above link. Hoping to get i sorted today. They told me to expect a callback within an hour. Not sure if this is something that will be fixed "globally" or if all affected users needs to raise a ticket individually. Will update status here after the callback if I have any news.
Anonymous

2023-04-03T08:22:26.09+00:00

We also have this issue, tried with multiple devices, browsers, tenants and locations (all residing in Norway). Only tenant that worked is tenants outside of Norway.
Kim Sandbekkbråten 5 Reputation points

2023-04-03T09:03:22.82+00:00

Same problem here from Norway.
Andreas Fauske 20 Reputation points

2023-04-03T10:04:58.56+00:00

Reply from Microsoft:

As discussed, there seems to be a known issue for tenants based in Norway according to this Microsoft Community thread Microsoft 365 Admin Center won't load - Microsoft Q&A. The issue seems to be related to MO535352 - Admins may be unable to view any usage reports in the Microsoft 365 admin center. This is being worked on now by Microsoft Engineers. We do not have the timeline for the resolution so I would suggest checking the admin portal from time to time.

Answer 1

I figured it out.

It is a display language problem, and a bug affecting profiles with norwegian language.

Solution/Workaround:

Go to myaccount language settings:

https://myaccount.microsoft.com/settingsandprivacy/language

Change language from norwegian to english.

To confirm the change is working, open a InPrivate browsing window (or clear all browser cache immediately). Then log in to https://admin.microsoft.com again. Should now be working, but be in english.

PS: During my troubleshooting with MS, we also tried getting another admin at my company (with english settings) to revoke and reinstate my admin membership. As far as I know, this changed nothing, but I cannot be certain of that.

Edit: As Kim Sandbekkbråten already pointed out, the issue is now resolved. I got a callback on my ticket today, and confirmed the solution for me as well. So it should be safe to switch language back if you want. If anyone comes across this thread in the future with similar issue : get in touch with the support number on this link : https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide#norway - they have been very helpful with me. Also worth noting: During our remote troubleshooting, I did show the support agent this discussion thread to show that this was an issue affecting more than just me, and that the common denominator was the country (and therefore maybe language settings). Seems they did take notice of this discussion and watched the thread after that. Point being: even if you do not have anything more to contribute to the discussion than just a "hey, I have the same problem too!, and this is what i tried to fix or do as workaround with no luck" - it is helpful in narrowing down the scope of affected users.

@Anonymous would you mind marking this answer as correct, to show the issue is resolved?

Marius Fjeld 11 Reputation points

2023-04-03T11:17:52.39+00:00

This solved it all!!! Well done!!!
Hans-Jørgen Skibenes 5 Reputation points

2023-04-03T13:37:03.6633333+00:00

This solution worked fine for me as well!

I went to the language setting page (see link above) and changed the language setting from Norwegian to English. When I logged in on the admin page again from a private / incognito window, the admin page was available again, though in English.

Thanks Hans-Olav!

Answer 2

Andreas Fauske 20

Hi.
User from Norway here.

I've just been in contact with Microsoft support by phone, and they are aware of this error. It's most likely connected to some servermaintenance.

Unfortunately they don't have a timeframe for a fix yet.

Marius Fjeld 11 Reputation points

2023-04-03T10:15:24.2966667+00:00

Thank you, we have also been in contact with Microsoft. They did not know this was a known issue, was on Friday. Strange there are no info in the portals telling they have a known issue. Greatings from Norway

Answer 3

UPDATE 04.04.2023: Fixed by Microsoft.

April 3, 2023 6:19 PM

ID: MO536572
Title: Admins using the Norwegian language may be unable to access the Microsoft 365 admin center

User impact: Admins using the Norwegian language may have been unable to access the Microsoft 365 admin center.

More info: Affected admins may have seen a white blank page when attempting to access the Microsoft 365 admin center.

Final status: Further investigation revealed that the aforementioned update, initially intended to optimize supported language availability within the Microsoft 365 admin center, exposed a code regression that ultimately led to impact. We've confirmed that this update was successfully reverted and, according to our internal testing, monitoring this code’s telemetry, and confirmation from some formerly affected admins, the Microsoft 365 admin center is now accessible to all admins as expected.

Scope of impact: Some admins in Norway attempting to access the Microsoft 365 admin center may have experienced impact.

Start time: Thursday, March 30, 2023, 1:12 AM (3/29/2023, 11:12 PM UTC)

End time: Monday, April 3, 2023, 5:20 PM (3:20 PM UTC)

Root cause: A recent service update, intended to optimize supported language availability within the Microsoft 365 admin center, exposed a code regression which subsequently resulted in impact.

Next steps: - We're assessing our update validation methodology to ensure code regressions aren't introduced in future updates. This is the final update for the event.

Answer 4

Rohit Kumar Sinha 1,336

Hi ,

There is no issues , this might be related to your local browser issue. Please check below.

For live status , please check below link

https://status.office365.com/

User's image

If the above is useful please click Accept Answer.

Answer 5

Marius Fjeld 11

We also see this problem and reported this to Microsoft on Friday. No feedback so fare. Some Accounts working and some are not working. Some Accounts can work on some machines but when trying others it does not work. Some Accounts does not work on any machines/browsers. Have solved this problem for some users by creating a new account. For some this does not help.

Media Agents 0 Reputation points

2023-05-03T15:21:16.68+00:00

Same problem - blank screen - here in the US

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Microsoft 365 Admin Center won't load

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