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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I save many powerpoint presentations to pdf, however, recently after updating the app to the latest update, I am receiving this error when I try to save as a pdf or export to a pdf:
Error exporting file as PDF: The online service is not available in your region. Please contact your administrator
This is 80% of my work and I cannot proceed without figuring this out. I have uninstalled and reinstalled the app....nothing works.
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Try checking for updates again. I believe that this issue is with version 16.90 and seems to be corrected with 16.91.
I found a fix!! Did this for two users and it worked for both.
When they do the export > pdf
have them check the box "best for printing"
That fixed the export issue and had both users confirm that the exported PDF looked ok.
Please come to "Save as" and click on " Online Locations" , add your online Microsoft account and the problem will be solved. ( It can be a free live account, not necessary the paid office account)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Where are you located? (The error message refers to your region, so let's assume for a moment that there's a connection). And are you temporarily in a different location from your usual?
Dear Josh Adams3,
Good day! Thank you for posting to Microsoft Community. I am happy to help you
To further narrow down this phenomenon, I would like to confirm the following information:
I look forward to your reply. Thanks for your cooperation.
Sincerely,
Tin | Microsoft Community Moderator