Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Basie Heine ,
Thanks for visiting Microsoft Community.
Due to community privacy policies, I am unable to contact you via email. However, I can directly explain the situation here.
After downgrading from Microsoft 365 to Microsoft 365 Classic, you can still use the Outlook software. The only difference lies in the availability of Microsoft Copilot, Microsoft Designer, and AI credits. You may refer to the relevant content in this support article:
I hope this information proves helpful.
Best Regards,
Jonathan Z - MSFT | Microsoft Community Support Specialist