Share via

Issue with Article Link Preview Image in Emails

Anonymous
2025-03-17T04:59:47+00:00

Hi,

When I share an article as a link via email, the preview image doesn’t appear correctly in the email.

To reproduce the issue:

  1. Open an article and hit Share.
  2. Select Send as email.
  3. Tick Send as link.
  4. Enter the recipient's email address.
  5. Click Send.

On the Send to email page, the preview displays correctly, showing the intended image. However, in the actual email received, only a generic thumbnail appears instead of the correct preview image.

If I don't tick Send as link, the article is sent with all images working as expected.

Any ideas on what might be causing this?

On the Send to email page it shows the preview correctly as below:

The actual email shows a generic thumbnail picture:

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-03-17T05:43:22+00:00

    Dear David S_281

    Thank you for reaching out.

    According to my test, yes, I get the exact same behaviors as you. I followed the exact steps you mentioned in your query. We believe it’s an issue with a SharePoint service, and we have noticed multiple users reporting the same behavior on their end.

    Please consider escalating this issue to the senior support team.

    our test result

    Please follow the steps below to report this issue to our senior support team.

    If you have admin permissions, you can follow the steps directly. If you don’t have admin permissions, please ask your organization's admin to open a support ticket on your behalf.

    We sincerely apologize for the inconvenience and any disruption this may have caused.

    To create a support ticket, you need to have admin privileges. If you are the Microsoft 365 admin of your organization, you can sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. Otherwise, please refer to How do I find my Microsoft 365 admin?

    Image

    Image

    Thank you for your time and patience, we hope you have a great day!

    Kind regards,

    Community Moderator | Sophia

    Was this answer helpful?

    0 comments