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Copilot is not available on my OneNote and Outlook whilst available on Word, Excel, and Powerpoint

Anonymous
2025-02-26T09:10:59+00:00

Hi there,

Hope this email finds you well.

I have just updated Microsoft 365 (personal) package, hoping to get most out of the latest copilot function. I am a Microsoft 365 personal subscriber for Mac. I also upgraded my MacOS to Sequoia version.

Based on Microsoft 365 Copilot, I, as a Microsoft 365 personal (account) subscriber), should be accessible to all of Microsoft package which I am entitled including Outlook, Excel, Word, Powerpoint, and OneNote. Also, Microsoft community highlights that For regions without Copilot availability, the Microsoft 365 Copilot app will remove the Copilot tab from the Home screen across web, desktop, and mobile app endpoints.

Indeed, I can see Copilot icon appeared in Excel, Word, and Powerpoint and these are working as well. Strangely enough, the copilot icon is not available in outlook and OneNote. I don't think this case would be applied to regions where Copilot is not available since some of them are available and working in East Asia where I am.

Therefore, could any expert help explain it and hopefully solve the problem?

Kind regards,

Sophia Wang

Microsoft 365 and Office | OneNote | For home | MacOS

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  1. Anonymous
    2025-02-27T15:30:35+00:00

    Hi Allen,

    Thanks for your reply.

    In response to your questions, regarding OneNote, I downloaded as a standalone app which comes with others (Excel, Word, Powerpoint, and Outlook) as a Microsoft 365 personal (account) subscription package. To clarify that, I see icon of Copilot icon on my OneNote, but it is not clickable. Please refer to below screenshot.

    In terms of outlook, I use my hotmail personal account. Just try to understand availability of Copilot to Microsoft accounts which colour-coded lines in below screenshot, I believe it includes Microsoft 365 personal account. I also logged in my hotmail account on web. Interestingly enough, Copilot icon is available and is active on web (see below screenshot). However, it doesnt' appear on my standalone Outlook which I frequently use.

    ![](https://learn-attachment.microsoft.com/api/attachments/bcab6e3c-09fe-4fcb-811f-73d46b418c03?platform=QnA

  2. Anonymous
    2025-02-27T06:09:12+00:00

    Hi，WangSophia1

    Welcome to the Microsoft community. I have understood your issue.

    To better assist you in resolving the problem, I need to confirm one thing. I noticed that your device is a Mac. How did you download OneNote? Is it a standalone application?

    Additionally, please note that Copilot in Outlook only supports work accounts. You can refer to this information.

    How to find and enable missing Copilot button in Microsoft 365 apps - Microsoft Support

    OneNote requires separate help with troubleshooting：

    How to find and enable missing Copilot button in Microsoft 365 apps - Microsoft Support

    You can first follow the steps mentioned in the article. If you still cannot find Copilot in OneNote, please let me know. Don't be discouraged, I will help you find the answer. Additionally, I need you to tell me where you downloaded OneNote from, as there are many versions of OneNote, and we need to troubleshoot individually for you

    Please understand that our initial response may not always immediately resolve your issue. With your subsequent assistance and more detailed information, we can work together to find a solution. Thank you for your patience and understanding, and we look forward to your reply.

    Allen L- MSFT | Microsoft Community Support Specialist

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