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My Visio 2019 desktop version stopped allowing me to edit and create new files.

Anonymous
2025-02-22T04:25:30+00:00

Yesterday, my Visio 2019 desktop version stopped allowing me to edit or create new files. I have ensured my license is current, checked for updates, tried the repair function, checked file protection, deleted both 365 and Visio, reinstalled Visio, and then reinstalled 365. I am really at a loss here

Microsoft 365 and Office | Visio | For home | Windows

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  1. Anonymous
    2025-02-22T07:22:34+00:00

    Hi Britt Hall,

    As per the description, it seems like the Visio 2019 license is still valid and connected to your account, but suddenly, Visio desktop application is saying Inactivated or Read-Only Mode which prevented you from editing or creating files.

    If my understanding is correct, I suggest you using the official tool OLicenseCleanup.zip file to reset the local activation environment and then restart Visio to enter your account again on the start page, and see if the license connection can be active again. Reference: Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn

    If the issue persists, could you please share a complete screenshot from Microsoft account | Services & subscriptions regarding to the Visio license for a further troubleshooting?

    Please correct me if I made any misunderstanding and I will be here waiting for your updates.

    Appreciate your time and patience. Hope you a nice day and stay safe!

    Best Regards,

    Mia

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  2. Anonymous
    2025-02-25T02:12:39+00:00

    Hi Britt Hall1,

    Thanks for your valuable feedback and thanks for sharing updates with us. 

     I appreciate your kind words and it's really great to hear the license activation issue has been resolved by running the OLicenseCleanup tool.

    If you find our suggestions helpful, you can also use the feedback tool below our reply to submit your feedback for us (pictured below), which will definitely help others in the community who are experiencing similar problems to find solutionsto their problems like sudden inactivation status on Office apps more quickly.

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    If there is any issue related with the Office applications in the future, please feel free to post back in this community. We will be here for help. 

    I wish you a great year and always stay safe!! 😊

    Sincerely,

    Mia

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  3. Anonymous
    2025-02-23T19:46:26+00:00

    Running the OLicenseCleanup.zip did the trick. As of now, Visio appears to be working again. Thank you for your help.

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