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OneDrive: shared folder in file manager turned into internet shortcut

Anonymous
2025-02-24T15:46:19+00:00

Hello,

I have been seeing many people online who have been having the same issue as me. A shared folder on OneDrive was once accessible to me via my file manager. I use this feature to collaborate with coworkers on Word, Excel, and PowerPoint files. About a week ago, OneDrive started "syncing" saying it had ~200,000 changes. Little did I know that it was deleting my shared folder from my file manager. Now may shared folder is only an "internet shortcut" in my file manager which opens the folder in OneDrive browser version. This is a problem for a couple of reasons. I have tried to use this OneDrive browser version to access a Word document. In Word browser version, I can do some things that I want to do, but when I went to add a caption to a picture I found that the feature to add a caption is unavailable through Word browser version. What I would have to do to work around that is download the document, add the caption, then re-upload it. This doesn't work from a workflow standpoint because what if multiple people are wanting to work on the document at the same time? The workflow completely falls apart.

Microsoft, do you have any update on fixing this shared folder bug? I have seen countless places on your forum that have Microsoft representatives saying "we're fixing this bug", but there is nobody remarking any sort of progress on this bug fix or any timeline for users to go off of. Many people are switching to different cloud services because you haven't given a solid answer. My company has personally spent money on a third-party IT support service in an attempt to resolve this issue, but even they say that it's a Microsoft problem. This issue dates back to June 2024 or earlier, but I have been seeing a recent influx of people who are in the same boat as me where this just happened last week. I would urge you to make an official statement regarding this issue immediately because your customers deserve to know the status of this issue for a service they are paying for. Here is a link to many other people this issue is affecting. Thank you in advance for your cooperation.

Microsoft 365 and Office | OneDrive | Other | Windows

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  1. Anonymous
    2025-03-29T04:44:41+00:00

    After installing a latest windows update on my note I got the same issue on my note as well! Not only on my desktop PC. First onedrive stopped working, I had to unlink it, and now shared folders are not working, all edits for last week in Word and Excel were not merged but created a separate copies for each device. Really, what are we paying for? Any refund, extra free months? When it will be fixed?

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  2. Anonymous
    2025-03-23T21:48:50+00:00

    This indeed is STILL an issue affecting a lot of people. I am an IT professional and I had a nightmare scenario in which a businesses computers started dropping one at a time, with the same problem - the shared folder everyone depended on started turning into internet shortcuts. It didn't matter which version of Windows 11 they used, or their hardware configuration.

    The problem did not seem to affect the user's phones. After wasting a bunch of time uninstalling / reinstalling - removing shares/reinviting and adding - playing with different builds and configurations this is the best I could come up with. This problem started about 3 weeks ago.

    Even though the company is paying for and using the Microsoft 365 workspace account, the ones affected had somehow set up all of the affected OneDrive accounts as a personal account, but it hadn't ever affected the functionality.

    The best I could come up with in the short term was to install RaiDrive - an awesome program that assigns a physical drive letter to a hosted file storage server like OneDrive. Fortunately RaiDrive is free for personal OneDrive accounts but not for Workplace ones, which is fine because only the personal ones were broken.

    After I installed the program, the drive letter worked perfectly as a replacement for the OneDrive folder. Some users insisted on using the OneDrive folder instead of the drive letter, so I simply made a shortcut to the new drive's shared folder and placed it in their OneDrive folder, removing the old .url shortcut.

    Make sure when using RaiDrive for the Onedrive to stop the connected service and check the "shared folder" option for the shared folders to show up in the new drive letter.

    This is not an official fix of course but it is a workaround that is almost transparent to the end user. I can't believe after this amount of time, I have had such a hard time getting an official "fix".

    One of the only problems I have encountered so far is that the "autosave" feature in Word and Office in general can't save to the folder it wants to, and since Microsoft offers no option to change it's autosave destination or features, the autosave won't work seamlessly like it is supposed to. Since it maintains a "recovery" snapshot locally, in the worst case scenario if it is not manually saved before a crash or accidental reboot, I know I could still recover a document with a little tinkering if absolutely necessary.

    I hope this helps save someone some serious time banging your head against the wall even if this is not an official "fix".

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  3. Anonymous
    2025-03-23T21:46:18+00:00

    This indeed is STILL an issue affecting a lot of people. I am an IT professional and I had a nightmare scenario in which a businesses computers started dropping one at a time, with the same problem - the shared folder everyone depended on started turning into internet shortcuts. It didn't matter which version of Windows 11 they used, or their hardware configuration.

    The problem did not seem to affect the user's phones. After wasting a bunch of time uninstalling / reinstalling - removing shares/reinviting and adding - playing with different builds and configurations this is the best I could come up with. This problem started about 3 weeks ago.

    Even though the company is paying for and using the Microsoft 365 workspace account, the ones affected had somehow set up all of the affected OneDrive accounts as a personal account, but it hadn't ever affected the functionality.

    The best I could come up with in the short term was to install RaiDrive - an awesome program that assigns a physical drive letter to a hosted file storage server like OneDrive. Fortunately RaiDrive is free for personal OneDrive accounts but not for Workplace ones, which is fine because only the personal ones were broken.

    After I installed the program, the drive letter worked perfectly as a replacement for the OneDrive folder. Some users insisted on using the OneDrive folder instead of the drive letter, so I simply made a shortcut to the new drive's shared folder and placed it in their OneDrive folder, removing the old .url shortcut.

    Make sure when using RaiDrive for the Onedrive to stop the connected service and check the "shared folder" option for the shared folders to show up in the new drive letter.

    This is not an official fix of course but it is a workaround that is almost transparent to the end user. I can't believe after this amount of time, I have had such a hard time getting an official "fix".

    One of the only problems I have encountered so far is that the "autosave" feature in Word and Office in general can't save to the folder it wants to, and since Microsoft offers no option to change it's autosave destination or features, the autosave won't work seamlessly like it is supposed to. Since it maintains a "recovery" snapshot locally, in the worst case scenario if it is not manually saved before a crash or accidental reboot, I know I could still recover a document with a little tinkering if absolutely necessary.

    I hope this helps save someone some serious time banging your head against the wall even if this is not an official "fix".

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  4. Anonymous
    2025-03-20T00:20:10+00:00

    Is there any update on this? This SEVERELY limits the usability of OneDrive and is creating all kinds of problems for me. I feel like I should be refunded for the cost of my OneDrive while this problem exists. I don't understand why a problem impacting such a core function hasn't been immediately remedied.

    Please update us with the status of correctly this bug?

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  5. Anonymous
    2025-02-25T05:39:36+00:00

    Hi,Ni5ck

    Welcome to the Microsoft Community.    We understand that you are experiencing the issue of shortcuts showing up as .url links instead of actual folders when using OneDrive to share folders. This situation does bring inconvenience in operation.The Microsoft team has confirmed that this is a system bug and is prioritizing the fix, after the fix is complete, the .url shortcut will automatically revert to a normal folder.Since the support team is not able to directly intervene in the development process, we recommend that you temporarily access the shared content through the OneDrive web version, and submit a description of the phenomenon through this link, which will help the development team optimize the efficiency of the fix: https://onedrive.live.com/?action=feedbackWe will continue to monitor the progress of this issue, and we recommend that you keep your client up-to-date, as the system will automatically synchronize the adjustment once the fix is complete. Thank you for your support and understanding of OneDrive!Also if there are any updates you can follow this English thread:OneDrive Known issues: OneDrive shared folders shortcuts showing up as - Microsoft CommunityBest regardsZoro-MSFT | Microsoft Community Support Specialist

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