Videos wont play from OneDrive when link shared

Hello Mila.L-MSFT| Microsoft Community Support Specialist 

Well it seems that the paying microsoft community is having the same problem and it's been 10 days since the first report of it. This is causing serious delays in personal and work projects, what is Microsoft's proposed solution while we wait for an error that is from Microsoft servers? Thank you (I'm hoping your answer isn't use Google Drive, because that's what I have been doing and it works but I don't want to switch my business to them unless I have to, and that seems to be the situation Microsoft is putting us in)

Is there any update on this? It has now been 2 months and it doesn't seem like anything has been fixed or even looked at by Microsoft!

Hi,

Thank you for your response!

If you can view the video yourself on the web, it means your files have been successfully uploaded to the OneDrive cloud.

This proves that the problem is on the server side and not an error in settings etc.

Meanwhile, I've done some deeper searching and found that other users have recently reported the same problem as you with shared files not being opened by others, which further proves that the problem is on the server side.

I would very much like to help you directly with this issue, however, if the error is occurring on the server side and not on the client side, then only the development team can resolve the issue. We will be on the same side as our users waiting for this issue to be resolved.

You can send us your feedback by providing feedback at the following link: OneDrive · Community (microsoft.com)

You can also open the OneDrive mobile app, shake it, and click the report to send it. You can provide a detailed explanation to the OneDrive engineering team by taking a screenshot of the issue you're experiencing (or you can also send feedback about the issue via a OneDrive link (live.com). （Available in English only.）

Thus, you can bring together the various manifestations of the problem you are experiencing in order to fully understand the full picture of the problem and provide a more complete solution.

▲ I'll keep track of the issue in this reply thread and share the latest progress on the issue as soon as possible. 

Thank you for your understanding🙂 

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist

Hi there.

I am using a windows device and mostly access using OneDrive Web. When I access the videos on my own account I can view them just fine. The problem comes in when I create a link and share it to my clients.

When I open the links (even on my device) they don't play. I am assuming that my clients simply click on the link when wanting to play the video. I can't be sure whether they have they are using the OneDrive app or web.

Hi，Steve Larter

Welcome to Microsoft Community.

I understand that when you share a video using a shared link, the video doesn't play, and I understand the frustration it causes you.

Depending on the category chosen for your thread, are you currently using OneDrive in a Windows device? As well, I would like to know if you and your clients are using the OneDrive app, or OneDrive Web.

I will need to make some attempts with you to determine where the problem is before I can give you more options.

Since the files in OneDrive Web are most representative of the files in the OneDrive cloud, I'm wondering if you can view these videos using your own account if you're in the web?

www.onedrive.com

As well, if you share the videos with your other accounts and view the videos using the web version, will you be able to view the videos without any problems?

Can you please let me know how things go, and I look forward to hearing from you.

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist