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I purchased a new iMac on 01-18-2025 with macOS Sequoia 15.3.1 and it has plenty of available storage space. The Apple Store were I purchased the iMac migrated my files from my old iMac to this new one. I needed to get the new Microsoft Office 2024 for home to download to this new Mac, so I purchased Office Home 2024 from Microsoft.com. I received a confirmation email from Microsoft with an install link. The link took me to my Subscriptions folder in my Microsoft account and I was able to download the installer package. When I clicked on the installer package in my Download folder the install process started and proceeded fine right up to the last few seconds on the install process. I then got a message saying the installation failed so I was unable to complete the installation. The message said "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I repeated this process multiple times and always got the same failed to install message.
How should I proceed ?
I used the Safari browser.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
As a workaround, download and install each Office 2024 app (Word, Excel, PowerPoint, Outlook) separately from here: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac
Just bought a new MacBook Pro last week and had the same issue. Spent an hour on the phone with Apple Care Support who was great-- Microsoft wouldn't even take a phone call seriously.
We ended up selecting ONLY individual programs to download in the installer (if you try to install all of them at once, you will fail). We did one by one, Word ,then Excel, etc. There's something defective (I think it's Teams).
Hope this helps! and God Bless anyone using Microsoft products on Apple IOS. They just aren't friends!
I have the same problem. I bought two copies of Mac Office 2024, one for my desktop and one for my laptop. I had no problem installing it on my desktop machine, but on my laptop I get the same "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." message. Note just as in John's case this is not a Microsoft365 purchase, this was a single Microsoft Office 2024 for Home" instance purchased through the company store.
Both machines are running Sequoia. The desktop machine is a 2020 Mac mini running 15.3., the laptop is a Nov 2024 Mac Powerbook running 15.3.1.
Solution - [for Word anyway...]
[...able to create doc, edit doc and save doc to my Mac...]
Hi John and Ryan,
I still have the exact same issue. I followed the above instructions STEP 1-4, but the installation keeps failing for me also.
Ronit