creating a feedback survey using Microsoft Forms and then integrate it with Power Automate to send the survey link automatically after resolving a support request on IT service desk

Hi Mia,

I appreciate the detailed response I received earlier, but I believe it doesn’t fully address my specific scenario, so I’d like to clarify and seek additional guidance.

My goal is to create a feedback survey using Microsoft Forms and automate the process so that the survey link is sent to users automatically after resolving a support request on my IT service desk. We are 15 IT officers, and after any of us sends a resolution email to a user, the feedback request should go out.

Here’s the flow I’m trying to achieve:

• After an IT officer sends a resolution email to the user (from their Outlook account), I want Power Automate to detect that action (specifically, a sent email with a subject like “Resolved” or “Issue Closed”).
• Once detected, Power Automate should automatically send a follow-up email to the same user with the feedback survey link.

I’m wondering:

• Is there a reliable way to set up a Power Automate flow to monitor Sent Items and trigger an email with the survey link upon detecting a closure email?
• If not, is there a workaround to achieve this type of feedback request without using a ticketing system?

Any guidance, detailed steps, or alternative approaches would be greatly appreciated!

Thank you so much in advance!

Hi Hi Ambaw Adisu,

I believe the Power Automate can provide you a way to trigger based on the keywords in email titles to meet your scenario. Though I'd like to provide more information for you but since our category is mainly focus on the general features queries of Microsoft Forms, to help you get more dedicated support and we currently have specific channel for Power Automate.

I sincerely suggest you can post the questionin the related Power Automate community: Microsoft Power Platform Community Forum Thread. It is the specific channel handling this kind queries, members and experts are professional and will assist you to make a perfect approval workflow based on your environment and requirement.

Please accept my apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box features and functions on Forms and have limited knowledge and support resources about making a monitor flow with Power Automate platform, so to get the fast and better assistance, we have redirected you in the correct path.

Appreciate for your patience and understanding.

Hope you having a nice day and wish you a brilliant year ahead as well😊.

Sincerely,

Mia | Microsoft Community Moderator

Hi Ambaw Adisu,

To create a feedback survey using Microsoft Forms and integrate it with Power Automate to send the survey link automatically after resolving a support request on your IT service desk, here is a step-by-step guide to achieve your goal:

Step 1: Create a Feedback Survey using Microsoft Forms

1. Open Microsoft Forms:
   • Go to http://forms.office.com/ and sign in with your account.
2. Create a New Form:
   • Click on New Form.
   • Add a title and description for your survey.
   • Add questions to your survey by clicking on Add New. You can choose different types of questions such as multiple choice, text, rating, etc.
3. Customize Your Survey:
   • Customize the survey settings by clicking on the three dots (More options) in the top right corner and selecting Settings.
   • You can choose to collect responses anonymously or require respondents to sign in.

Step 2: Integrate with Power Automate

1. Open Power Automate:
   • Go to https://make.powerautomate.com and sign in with your account.
2. Create a New Flow:
   • Click on Create in the left-hand menu.
   • Select Automated cloud flow.
3. Set Up the Trigger:
   • In the Build an automated flow window, search for and select the trigger When a response is submitted from Microsoft Forms.
   • Select the form you created in the Form Id dropdown.
4. Add an Action to Get Response Details:
   • Click on New step.
   • Search for Get response details and select it.
   • Choose the same form in the Form Id dropdown.
   • In the Response Id field, select Response Id from the dynamic content.
5. Add an Action to Send an Email: (If you want the automatic survey link is sent to someone/groups by emails.)
   • Click on New step.
   • Search for Send an email (V2) and select it.
   • Configure the email action to send the survey link to the appropriate recipients.
6. Save and Test Your Flow:
   • Save your flow and test it by submitting a response to your form.

Reference Resources:

• Build survey and feedback solutions with the Power Platform (This is same as your requirement, you may check detailed steps there)
• Overview of using Microsoft Forms and Power Automate - Power Automate
• Create an automated workflow for Microsoft Forms

Please correct me if I made any misunderstanding or if there have anything else I can do for you.

Your patience is highly appreciated. Hope you a nice day and stay safe!

Best Regards,

Mia