Can anyone assist me in resolving this ongoing issue? Here’s a summary of the problem: I started my PC and noticed that OneDrive wouldn’t sign in—every file had a red icon next to it, and the app was stuck in a sign-in loop. Initially, I wasn’t too concerned and attempted basic troubleshooting steps like clearing the cache, but nothing worked. Since my computer was overdue for a reformat anyway, I decided to perform a clean installation of Windows 11 Pro. After the fresh installation, I encountered the same issue ! OneDrive still wouldn’t sign in and kept entering a boot loop. I went to onedrive.com to investigate further. There, I received a message stating, "This item might not exist or is no longer available." However, under the "Home" tab, all my recent files were still visible. Clicking on them, though, resulted in a "500 Internal Server Error." In the "Manage Storage" section, it shows 300GB of data still in use, suggesting my files are intact. To test further, I tried creating a new Microsoft Word document directly in OneDrive, but I got an error: "New file wasn’t created. We ran into a problem and couldn’t create this file. Please try again later." I also checked the iOS app—my files appear there too but attempting to open anything results in a "failed" message. I also can't upload anything to OneDrive from the iOS or Android App. On my Tablet I do have some files marked as offline, and those open with no problems! However, all the other files are inaccessible. It feels like a potential account-specific or server-side problem rather than a local device issue as I've tried multiple platforms. I’d greatly appreciate any guidance in how to get it fixed! EDIT: Friday 14th at 11:47am my files are all back and everything is back to normal. I hope its the same for everyone else as well.

Many are having this failure (see cases on my profile) now, yet none of them has reported resolution. One older case from last summer took two months - All Files on OneDrive Disappeared. - Microsoft Community although there was an additional issue with verifying his account ownership to support. OneDrive support has not been forthcoming about what is going on, expected timelines, who to contact or even if we need to in order to get resolution, etc. My email support said they are "backlogged due to unavoidable circumstances." Update: all my files are all back and everything is back to normal.

After getting further response and sending in data on my end, support escalated to senior engineering said they could not resolve my case from their end. "A bug has been filed, and it is now in our development pipeline. The issue will be resolved in an upcoming product update," but they are "unable to provide a specific timeline for the fix."

You can email support request via https://go.microsoft.com/fwlink/p/?LinkId=528676 . I sent one via my phone app, which emailed confirmation of opened case. They took several days to respond saying they escalated my case to the engineering team. This Saturday, over a week after opening, they emailed that my case should be resolved and to check. It was not, which I replied. No response. Now looking at Microsoft support > contact us > OneDrive > request history, I see my request has been falsely marked "resolved..." I hope you can get further!

Wow! thats not a good situation. Thanks for the reply. Do you know the best way to get tech support? It's hard to raise a ticket when you cant even get to the stage to raise a ticket.

Many are having this failure (see cases on my profile) now, yet none of them has reported resolution. One older case from last summer took two months - All Files on OneDrive Disappeared. - Microsoft Community although there was an additional issue with verifying his account ownership to support. OneDrive support has not been forthcoming about what is going on, expected timelines, who to contact or even if we need to in order to get resolution, etc. My email support said they are "backlogged due to unavoidable circumstances."

Persistent OneDrive Sign-In and Access Issues

Anonymous

Can anyone assist me in resolving this ongoing issue? Here’s a summary of the problem:

I started my PC and noticed that OneDrive wouldn’t sign in—every file had a red icon next to it, and the app was stuck in a sign-in loop. Initially, I wasn’t too concerned and attempted basic troubleshooting steps like clearing the cache, but nothing worked. Since my computer was overdue for a reformat anyway, I decided to perform a clean installation of Windows 11 Pro.
After the fresh installation, I encountered the same issue! OneDrive still wouldn’t sign in and kept entering a boot loop.
I went to onedrive.com to investigate further. There, I received a message stating, "This item might not exist or is no longer available." However, under the "Home" tab, all my recent files were still visible. Clicking on them, though, resulted in a "500 Internal Server Error."
In the "Manage Storage" section, it shows 300GB of data still in use, suggesting my files are intact. To test further, I tried creating a new Microsoft Word document directly in OneDrive, but I got an error: "New file wasn’t created. We ran into a problem and couldn’t create this file. Please try again later."
I also checked the iOS app—my files appear there too but attempting to open anything results in a "failed" message. I also can't upload anything to OneDrive from the iOS or Android App.
On my Tablet I do have some files marked as offline, and those open with no problems! However, all the other files are inaccessible.

It feels like a potential account-specific or server-side problem rather than a local device issue as I've tried multiple platforms. I’d greatly appreciate any guidance in how to get it fixed!

EDIT: Friday 14th at 11:47am my files are all back and everything is back to normal. I hope its the same for everyone else as well.

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Anonymous

2025-03-14T01:46:49+00:00

Many are having this failure (see cases on my profile) now, yet none of them has reported resolution. One older case from last summer took two months - All Files on OneDrive Disappeared. - Microsoft Community although there was an additional issue with verifying his account ownership to support.

OneDrive support has not been forthcoming about what is going on, expected timelines, who to contact or even if we need to in order to get resolution, etc. My email support said they are "backlogged due to unavoidable circumstances."

Update: all my files are all back and everything is back to normal.
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Anonymous

2025-03-10T17:14:43+00:00

After getting further response and sending in data on my end, support escalated to senior engineering said they could not resolve my case from their end. "A bug has been filed, and it is now in our development pipeline. The issue will be resolved in an upcoming product update," but they are "unable to provide a specific timeline for the fix."
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Anonymous

2025-03-03T21:53:09+00:00

You can email support request via https://go.microsoft.com/fwlink/p/?LinkId=528676.

I sent one via my phone app, which emailed confirmation of opened case. They took several days to respond saying they escalated my case to the engineering team. This Saturday, over a week after opening, they emailed that my case should be resolved and to check. It was not, which I replied. No response. Now looking at Microsoft support > contact us > OneDrive > request history, I see my request has been falsely marked "resolved..."

I hope you can get further!
Was this answer helpful?

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Anonymous

2025-03-03T20:39:23+00:00

Wow! thats not a good situation. Thanks for the reply. Do you know the best way to get tech support? It's hard to raise a ticket when you cant even get to the stage to raise a ticket.
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Anonymous

2025-03-03T20:01:53+00:00

Many are having this failure (see cases on my profile) now, yet none of them has reported resolution. One older case from last summer took two months - All Files on OneDrive Disappeared. - Microsoft Community although there was an additional issue with verifying his account ownership to support.

OneDrive support has not been forthcoming about what is going on, expected timelines, who to contact or even if we need to in order to get resolution, etc. My email support said they are "backlogged due to unavoidable circumstances."
Was this answer helpful?

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Persistent OneDrive Sign-In and Access Issues

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