setup.office.com is down?

>>Thanks for your response, I just tested yesterday and it's not working. However, I do believe it has something to do with the new license. Apparently my consumer profile won't let me download a volume license. The website at setup.office.com should say this, instead of just giving a general error. Why even have licensing differences if you're not going to commit to systems that properly support them? All this does is sow confusion and hassle. ADVICE: if you're getting this problem you probably have a business license. To make this work use the ODT tool, and install it on a domain based laptop, not one with a consumer Microsoft account. That resolved my issues.
<<

Thanks for the update. I did not know these details, but I am not surprised. The Office LTSC releases (for example Office Professional 2024 and Office Professional Plus 2024) are now completely separate from consumer/retail licenses. See https://learn.microsoft.com/en-us/office/ltsc/2024/overview.

The problem is still occurring on March 17th, 2025. Is there a fix on the way?

I have the same problem and probably millions of other users as well. I think this is just a dirty trick by Microsoft trying to drive Office users to the subscription-based 365. Useless you buggers! I'm not doing it. I will move to another office suite altogether. (No) regards Joerg

I can confirm that this issue is still occuring i can not activate my Office Product Key and get the same error message located at http://offline.officeapps.live.com/outage.htmlc

The noted steps -

★ (It is recommended that you try to connect to a stable network (home network/mobile hotspot, etc.) while waiting, switch browsers, refresh the page several times, enable browser privacy mode, and try to log back into the website several times.)

Do not resolve the issue what is the status of this issue. It is now 1 month later from the original post

Hello, MIrtha Aquino.

Welcome to the Microsoft Community.

Thank you very much for your detailed description of the problem.

I understand that you cannot redeem the product key. I understand your feelings right now. The error issue he mentioned https://setup.office.com/ has caught the attention of Microsoft's technical team. The technical team has indicated that this is in fact a known temporary issue that needs to be addressed urgently. Engineers are working around the clock to fix the problem. I sincerely hope that you can be patient. Rest assured, the issue will be resolved soon.

★ (It is recommended that you try to connect to a stable network (home network/mobile hotspot, etc.) while waiting, switch browsers, refresh the page several times, enable browser privacy mode, and try to log back into the website several times.)

Since the Microsoft community is only a technical discussion community, I can't engage in development-related content, but I will continue to track the issue in this response thread and share the latest progress on the issue with you as soon as possible.

We apologize for the inconvenience. Thank you for your understanding and patience! 🙂

If you have any questions or need clarification, please do not hesitate to contact me. I want to do everything I can to help you.

Best regards

Hannah.Z- MSFT |Microsoft Community Support Specialist