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I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026
I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.
When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.
If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.
In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?
Edit: there is a service update from MS here: https://portal.office.com/servicestatus
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
had 5 customers phoning me now with same issue
Seems its a known issue, theres a problem with the Family Subscription Servers
This is exactly why I hate the subscription model. I want to buy a program and use it. Period. End of story. I shouldn't have to log in to use a product I bought and be subject to their oops that blocks me out of something I paid for that is mission critical.
I am having the same issue. The subscription is showing as expired and gives the option to renew. One drive is working OK and showing as premium subscription.
My account also has the same issue as yours