SharePoint problem

Hello Selim,

Just wanted to follow up on my last answer about your query. If you've already fixed the issue, would you mind sharing the steps you've taken?

Also, I want to inform you of an **Important note:**⚠️ This forum has changed!

• Microsoft Answer now supports Microsoft Q&A.
• From July 16, new questions must be posted there.
• Existing discussions about Microsoft Answers will remain accessible until July 21, after which customers will be redirected to Q&A.

If you think my information is useful to you, it will mean a lot if you can mark it as the answer and vote in favor. This helps to highlight the answer at the top, making it easier for others in the community to quickly find the information they need.

Please feel free to let me know if I can do anything else for you!

Greetings
Alina-Le MSFT | Microsoft Community Support Specialist

Have a nice day, Selim!

In this case, you need to ask your IT administrator, who has administrative rights, to perform these steps for you.

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.      

Besides, to help make the forum a more useful space for everyone in our Microsoft Community, we’ve been working to provide clear answers and relevant information in each thread. If you find my information helpful for you, since other users often search for similar topics, it would mean a lot if you could kindly mark my summary as an answer and upvote it with this account. This will highlight the solution and make it easier for others to find accurate and helpful information quickly.

Warm Regards,

Alina-Le - MSFT | Microsoft Community Support Specialist

hey Alina. Yes, it's a group connected site. No, it hasn't worked yet. I unfortunately do not have access to adminmicrosoft.com in order to continue with the next steps.

Hello, Selim!

Thank you for reaching out to Microsoft Community!

About your Sharepoint problem, I want to provide some troubleshooting steps to check for it:

Step 1: Check Site Type

1. Go to your SharePoint site.
2. Click the gear icon of Setting -> Site Information.
3. Look for “Group-connected” or “Communication site”. (If it says something like “Connected to Microsoft 365 Group,” it’s a group-connected site. If there’s no mention of a group, it’s likely a communication site or classic site.)

If it’s group-connected, proceed to Step 2.

Step 2: Add Members via Microsoft 365 Group

1. Go to admin.microsoft.com
2. Navigate to Teams & groups, choose Active Teams & groups.
3. Find your site’s group name.
4. Add members from there.

If you don’t see this option, you may not be a group owner.

Step 3: Confirm Your Role

1. Go to https://outlook.office.com/people
2. Search for the group name.
3. Check if you’re listed as an Owner or just a Member.

If you're not an owner, you’ll need to contact your IT admin or the actual group owner to grant you ownership.

If your site is not connected to a Microsoft 365 Group, the Member management is handled directly through SharePoint permissions. And in this situation, the “Add member” button may be missing due to site settings, custom permissions, or site collection-level restrictions.

Hope this information will be helpful for you. Please reach out to me again if you still have any questions or concerns.

Best Regards,

Alina-Le - MSFT | Microsoft Community Support Specialist