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Autosave not working on Word app for iOS, progress lost on a document

Anonymous
2025-06-13T03:29:40+00:00

Autosave was turned on for a document which was being worked on in the Word app for iOS on an iPad, only for the document to be reopened and over 1000 words of progress was lost. Version history is not able to be accessed.

However, when selecting “Quick Look” to open the file, some of the lost words can be found. Just wondering if there’s any way to recover the progress.

Microsoft 365 and Office | Word | For education | iOS

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Anonymous
2025-06-13T04:06:36+00:00

Dear Perry, 

Thank you for reaching out.  I’d like to help clarify what may have happened and explore possible recovery options. Here are a few steps you can try: 

  1. Check AutoRecover Files (if available): 
    Microsoft Word may create AutoRecover files during editing. On iOS, these are not directly accessible, but if you're using OneDrive or SharePoint, you can try checking the version history from a desktop browser or app.

Official guidance: Recover your Word files and documents - Microsoft Support
Recover an earlier version of a Word file – Microsoft Support  

  1. Try Opening the File on a Desktop Version of Word: 
    Sometimes, version history and AutoRecover files are more accessible from the desktop version of Word, especially if the document is stored in OneDrive.
  2. Use “Recover Text from Any File” (on desktop): 
    If you have access to a Mac or PC, you can try opening the file using Word’s “Recover Text from Any File” feature to extract any residual content.
  3. Check iOS Files App or OneDrive App Cache: 
    If the document was opened via OneDrive or Files app, check if a cached version still exists there.

 

I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet. Please know that I’m here with you every step of the way, ready to work together and do everything I can to help troubleshoot and find the best solution. 

Please feel free to let me know how it goes or if you need any further assistance. If the solution I suggested doesn't work on your machine, just let me know. I’ll be here to check and provide more options.  

If the information above is helpful, kindly mark it as an answer. This will also assist others in the community who may have similar questions about Outlook file complexity.  

Best regards, 

Sophie N - MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2025-06-17T00:17:37+00:00

    Hi Sophie thank you so much for the help, I was able to hand in my assignment on time 😄😅

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  2. Anonymous
    2025-06-17T00:02:04+00:00

    Dear Perry,

    I hope you're doing well. I just wanted to check and see if the issue was resolved.

    If you're still facing any issues, feel free to share more details about the current error or the steps you're stuck on – I'll be happy to help further.

    We look forward to your update.

    Best regards

    Sophie N - MSFT | Microsoft Community Support Specialist

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