old Hotmail account login only accepted as Child Account by Microsoft now

Hi TradeHunter,

Thank you for letting me know , just reply to this thread once your done trying those troubleshooting steps.

Chan G

Microsoft Community Moderator

Hi Tradehunter,

Thank you for your response and I will be waiting for your response if the troubleshooting steps works for you,

Chan G

Microsoft Community Moderator

Hi Tradehunter,

  

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

  

Thank you. 

 

Regards,

Chan G

Microsoft Community Moderator

Thank you for your reply and advice. I did not have time yet to trie your proposed solution. I will try it this in the coming days.

The problem still exists. In order to get to my old Hotmail account, I needed to make it a Child Account connected with my other Hotmail Account (which is part of my Microsoft Account). So the problem is that I never ever before named my old Hotmail Account a Child Account so Microsoft changed it without my consent. The account was made in 2013 and perhaps Microsoft sees it as a 12 year old, which would be a bug in the software then.

I have also another old Hotmail email Account, which cannot get into, unless I change it to a Child Account also. I have not yet done so, so this other old Hotmail Account of mine is not accessible at this moment.

Very strange that Microsoft keeps asking and wanting that my old Hotmail Accounts needs to be appointed as Child Accounts to (my) Family Account of Microsoft. I only have old separate Hotmail Accounts which I use till this day.

I will let you know if your solution will work out in the next days.

Thanks.

Hi Tradehunter,

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

Thank you. 

Regards,

Chan G

Microsoft Community Moderator

Hi,

Thank you for using Microsoft products and making community posts.

I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

1. Remove the Account from Microsoft Family

• Sign into your Microsoft account at https://account.microsoft.com/family.
• Locate the Hotmail account listed as a child.
• Click on it and choose Remove from family group.

2. Check Account Age Settings

• Sign in to the affected Hotmail account at https://account.microsoft.com.
• Go to Your Info → Edit Date of Birth.
• If the birthdate is incorrect and makes it appear as a child account, update it to reflect the correct age.
  • If Microsoft doesn’t allow you to edit it freely, you may need to submit proof of age.

3. Update Parental Control Restrictions

• Sign in to the Hotmail account and go to Privacy Settings or Security Settings.
• Look for any restrictions related to parental controls and remove them.

4. Try Signing In Using an Alias

• If you previously linked your Hotmail account to a newer Microsoft account, try signing in using the full Hotmail address.
• Go to Outlook.com and log in using your Hotmail credentials directly.

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator