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Report counterfeit Microsoft products

Anonymous
2025-04-21T06:22:54+00:00

My request is for Microsoft's legal department to investigate Shopee sellers and impose fines on the following sellers I purchased a Microsoft Office 2024 software activation code from the Shopee shopping website in Singapore. The seller told me they were selling genuine Microsoft products and that they were an authorized Microsoft retailer. However, I didn’t know the seller was offering a volume license KMS product. I was later informed by Microsoft that Office 2024 has not yet been released for sale, and that personal use of a volume license Office 2024 could result in fines from Microsoft. I immediately contacted the Singapore Legal Department to report the illegal sale of pirated Microsoft products on Shopee. I filed a complaint and demanded compensation from Shopee, requesting they penalize the seller, but Shopee took no action. I also contacted the Singapore Cyber Police, and now I am reaching out to you. Please help me impose fines on the Shopee seller to compensate for the fines I received from Microsoft.

I purchased a Microsoft Office 2024 volume license KMS key on the Shopee website, which is an illegal Microsoft product key

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2025-04-22T16:09:21+00:00

    Hi curtis20156,

    Hope you are doing well!

    I'm really sorry to hear that you've encountered this situation—it sounds incredibly frustrating and unfair. Purchasing what you believed to be a genuine Microsoft product, only to later discover it was an unauthorized volume license, is understandably upsetting. You’ve taken the right steps by reporting the issue to Shopee and the authorities, and I understand how disappointing it must be that no action has been taken.

    To report counterfeit Microsoft products, you can submit a complaint directly to Microsoft through their official Counterfeit Software Report page here https://www.microsoft.com/en-us/howtotell/cfr/report . Microsoft investigates reports of unauthorized software sales and may take action against sellers engaging in fraudulent practices.

    To help prevent similar issues in the future, here are some key steps:

    • Verify Seller Credentials: Always check if a seller is an officially authorized Microsoft retailer before purchasing software.
    • Purchase from Trusted Sources: Buy Microsoft products directly from Microsoft or reputable retailers to ensure authenticity.
    • Be Cautious with Pricing: If a deal seems too good to be true, it might be a sign of counterfeit or unauthorized software.
    • Check Product Details: Ensure that the software being sold is officially released and not a volume license intended for organizations.
    • Report Suspicious Sellers: If you come across unauthorized sellers, reporting them can help prevent others from falling victim.

    I hope this helps guide you in the right direction. Let me know if you need further assistance—I'm here to help! Stay safe.

    Best regards,

    Bo

    Microsoft Community

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