Hello! I'm Mark, an Independent Advisor and Welcome to Microsoft Community.
First I'd like to thank you so much for taking the time out of your day with your inquiry/concern! I'm happy to assist you.
Just a gentle reminder that we are only Microsoft users here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.
Please login to your Microsoft account on this page https://account.microsoft.com/services?lang=en-...
Please verify your Office 365 subscription renewal date. If renewal is imminent, update or re-enter your payment information within your account's payment options.
If your subscription has expired, you can renew it by following the steps in How to renew your Microsoft 365 subscription
https://support.microsoft.com/en-gb/office/how-...
Let me know if you need more help.