How to sign in to account for 1-month free trial of Visio?

MS Support couldn´t help with account retrieval or account termination (to avoid charge after trial ends). They ask to call local support via this link: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Seriously, do any of you know how to handle this :(

Hi XuanOanh, 

Good day and I hope you're doing well. I just wanted to check in and see if the issue has been resolved.

If you're still facing any problems, please feel free to share more details about the current error or steps you're stuck on. I’ll be happy to assist further.

Looking forward to your update.

Best regards,

Sophie N - MSFT | Microsoft Community Support Specialist

Hi XuanOanh, 

Good day and thank you for reaching out with your question regarding access to your 1-month free trial of Microsoft Visio. I understand the confusion around signing in, especially when a temporary work account with @xxx.onmicrosoft.com suffix is involved but not clearly communicated. 

Here is a detailed explanation and guidance to help you access your trial: 

1. Why You Need a Work or School Account to Sign In 

Microsoft Visio trials require a work or school account (also called an organizational account) to activate and use the trial. This account is different from your personal Gmail or Microsoft account. When you sign up, Microsoft will automatically assign or create a temporary work account for you with the suffix @xxx.onmicrosoft.com.

2. Retrieving Your Temporary Work Account 

• Check your emails carefully: Although the confirmation email was sent to your Gmail account, it usually does not include the temporary work account’s username or password explicitly.
• Try to recall or find the username: If you remember the @xxx.onmicrosoft.com username assigned, try signing in at https://portal.office.com using that username.
• Reset your password: If you do not remember the password, use the “Forgot password” link on the sign-in page to reset it. You will need access to the recovery email or phone number associated with that account.
• If you cannot retrieve the account:
• If this trial was set up via your organization or Microsoft tenant, you may need to contact your IT administrator to recover or reset your account credentials.
• If you signed up independently and cannot recover the account, you may need to contact Microsoft Support for assistance.

3. How to Access Your Visio Trial After Signing In 

• Visio for the web (Visio Plan 1 trial): 
  Visit https://visio.office.com and sign in with your work account to use the web-based Visio trial.
• Visio desktop app (Visio Plan 2 trial): 
  After signing in at https://microsoft365.com with your work account, you can download and install the Visio desktop app. 
  Official Microsoft guide: Install Visio or access Visio for the web

4. Additional Important Notes 

• The trial license is linked to the work account, not your Gmail account.
• If you signed up for the trial as part of an existing Microsoft 365 tenant (your organization), licenses must be assigned to your account by an admin. 
  See: Assign licenses to users
• If you have multiple Microsoft accounts, make sure to sign out of personal accounts before signing in with your work account, or use an incognito/private browser window.

5. Helpful Official Resources 

• Sign up for Microsoft Visio trial licenses
• Microsoft Visio Overview and Trial Information

I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet. Please know that I’m here with you every step of the way, ready to work together and do everything I can to help troubleshoot and find the best solution. 

If you continue to have trouble signing in or retrieving your work account, please let me know. I’m happy to assist you further or guide you on contacting Microsoft Support for account recovery. 

Thank you for choosing Microsoft Visio. I hope you enjoy your trial experience. 

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If my answer was helpful, mark it as an answer by clicking "yes" and **** it will definitely help other people in the community who have similar questions to find a solution to the problem faster.  

Warm regards,  

Sophie Nguyễn - MSFT | Microsoft Community Support Specialist