Dear Ashley,
Thank you for your patience, and I apologize for any confusion in our previous conversation.
Duplicating (copying) an agent within the same Microsoft Copilot Studio environment is not straightforward via the UI, as there is currently no direct "Copy" or "Duplicate" button for agents. However, the commonly recommended approach involves exporting and importing solutions that contain the agent, with some manual modifications to avoid overwriting the original.
Steps to Duplicate an Agent via Export/Import:
- Create a Solution and Add Your Agent
In Copilot Studio, create a new Solution (or use an existing one) and add the agent you want to duplicate into this solution.
- Export the Solution
Export the solution as a ZIP file.
Note: You cannot export a single agent alone; the export includes all agents within the solution.
- Modify the Exported Solution Files
- Extract the ZIP file locally.
- Locate the agent’s configuration files (usually JSON files inside folders).
- Edit the agent’s name and, if possible, the ID to new unique values to prevent overwriting the original agent.
- Important: Some users report that the exported JSON may not contain an explicit "id" field, only a "name." In that case, changing the name is essential to avoid conflicts.
- Recompress the modified files into a new ZIP archive.
- Import the Modified Solution
Import the modified ZIP file back into Copilot Studio. This should create a new agent with the updated name and configuration.
- Publish the New Agent
After import, publish the new agent to make it active.
Common Challenges and Notes:
- Exporting includes all agents in the solution, not just one, so your ZIP may contain multiple agents.
- Changing the agent’s name is essential to avoid overwriting the original during import.
- Some users find the lack of explicit "id" fields in the config files makes guaranteeing uniqueness tricky.
- The import process sometimes overwrites the existing solution rather than creating a new one, so careful modification is needed.
- Permissions or environment restrictions may prevent editing or importing solutions properly.
- If your agent is connected to Omnichannel or other integrations, additional configuration may be required.
For reference: Export and import agents using solutions - Microsoft Copilot Studio | Microsoft Learn
Since issues related to Copilot Studio are beyond my direct support scope, I recommend posting a new thread in the Power Apps Community, it is our dedicated platform that can cope with the related questions and issues.

I am happy to assist as much as possible, but I want to avoid providing incorrect information that might not be helpful. We sincerely hope you find the perfect solution with the help of experienced support staff and community members. We also welcome any community members with relevant experience to share their insights.
Thank you again for your patience and understanding.
Kind regards,
Kai-L - MSFT | Microsoft Community Support Specialist