ACCESS CANVA USING MICROSOFT 365 AND DEPED EMAIL ACCOUNT

Dear Rochelen,

Thank you for posting in Microsoft Community.

I understand you're encountering an "account does not exist in the necessary Tenant" error when trying to access Canva using your Microsoft 365 and DepEd email account. The error message AADSTS50020 is a very specific Azure Active Directory (AAD) authentication error. This indicates that your DepEd Microsoft 365 account is not recognized within the 'Department of Education’s' Azure Active Directory (AAD) tenant that Canva is trying to authenticate against.

This happens because:

• Your DepEd email/account (which is tied to a specific Azure AD tenant) is attempting to access an application (Canva) that is configured to only allow users from another specific Azure AD tenant, in this case, the 'Department of Education' tenant mentioned in the error.
• The tenant hosting Canva expects users to either be a direct member of its directory or to have been explicitly added as an external user (guest).
• Without your account being properly authorized or invited into that specific tenant, Azure AD blocks the access attempt and shows the error you're seeing.

Given the nature of the AADSTS50020 error, this is primarily an administrative configuration issue within your organization's Azure Active Directory setup for Canva. You, as an end-user, cannot resolve this directly.

The most crucial step is to contact your DepEd IT Administrator or your organization's Tenant Admin.

1.Request Account Addition/Verification:

• Explain that you are unable to access Canva using your DepEd email due to the AADSTS50020 error.
• Provide them with the full error message, including the Request ID, Correlation ID, and Timestamp. These IDs are essential for them to look up the exact authentication attempt in their Azure AD logs and diagnose the problem accurately.
• Your administrator will likely need to:
  • Add your specific DepEd account as a guest user (via Azure AD B2B collaboration) to the Azure AD tenant that Canva is integrated with.
  • Alternatively, they may need to verify your account's provisioning or licensing status within Canva's organizational settings for the Department of Education.
  • They should also check their Azure AD Conditional Access policies or other identity settings that might be preventing your access.

2.Steps You Can Try (While Awaiting Admin Action):

• Sign Out and Sign In with Correct Account: Completely sign out of all Microsoft accounts in your browser and Canva app. Clear your browser cache and cookies, or try using an incognito/private Browse window. Then, sign in again using your DepEd email, ensuring you select the correct organizational account if prompted.
• Verify Tenant Association: Briefly confirm with your IT administrator that your specific DepEd account is properly linked to the Department of Education tenant that has Canva licensed and configured, as sometimes multiple tenants or licenses can cause unexpected conflicts.
• Use Supported Browsers and Apps: Ensure you are using modern, updated browsers like Chrome or Edge for the best compatibility. Also, make sure your Canva application (if you're using a desktop app) is updated to the latest version.

I hope this information clarifies the situation and guides you towards the right path to resolve this. Should you have any further questions, please don't hesitate to reach out. We're always here to help. Have a wonderful day!

Kind regards, 

Ryan-N-MSFT | Microsoft Community Support Specialist

Dear Rochelen,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back.