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Can't use the document templates (Word for Android)

Anonymous
2025-04-28T13:50:48+00:00

I can't make word document using document template in Microsoft 365 Android, I have 2 acc, and both can't generate the document templates. It stuck at word icon, the first thing appeared when you opening the document. The blank document works just fine, only the templates that have the issue.

Microsoft 365 and Office | Word | For home | Android

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  1. Anonymous
    2025-05-01T15:27:36+00:00

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Clifford

    Microsoft Moderator

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  2. Anonymous
    2025-05-02T15:05:49+00:00

    We are happy to hear that the problem you had has been resolved. We’re glad we were able to help you!

    To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

    Thanks again for choosing Microsoft!

    Regards,

    Clifford

    Microsoft Moderator

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  3. Anonymous
    2025-05-01T17:43:14+00:00

    I cleared the app's data and cache, which resolved the issue. Although I'm not sure which step specifically fixed it, I'm now able to use the templates again without any problems. Thanks for your help!

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  4. Anonymous
    2025-04-28T18:21:40+00:00

    Hello,

    Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well despite the situation you find yourself in.

    It sounds like you're facing a frustrating issue with document templates in Microsoft 365 on Android. Here are some steps you can try to resolve this:

    1. Check for App Updates:
      • Open the Google Play Store and check if there are any updates available for the Microsoft 365 app. Install any pending updates, as this might resolve the issue.
    2. Clear Cache and Data:
      • Go to "Settings" > "Apps" > "Microsoft Word."
      • Tap "Storage" and select "Clear Cache" and "Clear Data."
      • Restart the app and try accessing the templates again.
    3. Switch Accounts:
      • If you're using two accounts, try logging out of both and logging back into one account at a time. This can help identify if the issue is account-specific.
    4. Reinstall the App:
      • Uninstall the Microsoft 365 app completely, restart your device, and reinstall it from the Google Play Store.
    5. Test on Another Device:
      • If possible, try accessing the templates on another Android device to see if the issue is specific to your current device.

    Hope this helps.

    Best Regards,

    Clifford B.

    Microsoft Community Moderator

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