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I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-07-10T21:12:25+00:00

    I use Firefox as my browser. Several months ago, Firefox installed an update and I could not log into the email...kept getting the "it's not you, it's us" message. I've been on vacation and away from my laptop for a couple of weeks. Came home and Firefox installed an update. guess what...I can now log into my email using FF with no problems.

    I think some of the ATT problem is a disconnect/mismatch between browser(s) and ATT.

    When this first happened, I was able to login via DuckDuckGo. But I don't use DDG regularly...only to test to see if something might be a browser issue. Something to consider.

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  2. Anonymous
    2025-07-10T18:58:19+00:00

    I've been getting the “It's not you, it's us. We can't complete your request right now, please try again.” It was working fine until I changed the password and it logged out, now I get the error message instead of the login cridentials page.

    When I use cellular to try and sign into the website on my phone or use hotspot for a tablet, it works. My only problem is I need it on my grandparent’s old window computer and hotspot doesn’t work on it. 

    I’ve tried restarting the computer and resetting the wifi, clearing cache and cookies, launching it with an private window, and trying on other browsers and nothing works

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  3. Anonymous
    2025-07-02T02:27:51+00:00

    I was getting errors when trying to sign on to several accounts mostly AT&T. It would state its not you it's us.

    After much research i found if i turn OFF my VPN all would clear up

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  4. Anonymous
    2025-06-07T20:30:41+00:00

    It has not been a week. It started with me around November 2024 and is an everyday occurance! On the internet this error message appears to be infecting dozens if not hundreds of companies and websites going back months with no hint of a solution.

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  5. Anonymous
    2025-05-09T03:20:56+00:00

    Awesome!! Glad it helped . Yes what a mess!

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